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Job Description :
Job Description Summary
The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in this position requires that the CSR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of Manheim s products and services.
The CSR is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CSR to be confident in both the knowledge of the business as well as Manheim s product offerings.
General Responsibilities
Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about Manheim and ancillary partners.
Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
May work across other departments to train on resolving different client issues.
The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.
e. take the call and handle internally vs. transfer or provide other contacts).
The CSR will also oversee / monitor the resolution to all problems, regardless of delegation to other department
Job Requirements :
Ability to handle a high volume of inbound and outbound calls.
Tremendous customer service skills.
Detail oriented, great at problem solving. Accurate and thorough in your work and can maintain high quality work independently.
Speaks clearly and persuasively in both positive and negative situations; listens and gets clarification; responds well to questions.
Ability to write clearly and effectively and document activities.
Teamwork Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback;
puts success of team above own interests; able to build morale and group commitments to goals and objectives.
Last updated : 2024-05-27
Full Time
IT Outsourcing & Consulting
$38k-47k (estimate)
03/04/2024
05/29/2024
softpath.net
NORCROSS, GA
500 - 1,000
1999
SUSHUMNA ROY
$10M - $50M
IT Outsourcing & Consulting
The job skills required for Clerk include Customer Service, Problem Solving, Teamwork, Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be a Clerk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Clerk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Clerk positions, which can be used as a reference in future career path planning. As a Clerk, it can be promoted into senior positions as a General Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Clerk. You can explore the career advancement for a Clerk below and select your interested title to get hiring information.