1 Clerk-Arbitration Job in Tolleson, AZ
SORT BY
A
Clerk-Arbitration
$39k-50k (estimate)
Full Time | IT Outsourcing & Consulting
2 Weeks Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
AMPCUS is Hiring a Clerk-Arbitration Near Tolleson, AZ
The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in this position requires that the CSR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of products and services. The CSR is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CSR to be confident in both the knowledge of the business as well product offerings.
General Responsibilities
The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about ancillary partners.
Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Partners.
May work across other departments to train on resolving different client issues.
The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
The CSR will also oversee/monitor the resolution to all problems, regardless of delegation to other department
Job Requirements:
Ability to handle a high volume of inbound and outbound calls.
Tremendous customer service skills.
Detail oriented, great at problem solving. Accurate and thorough in your work and can maintain high quality work independently.
Speaks clearly and persuasively in both positive and negative situations; listens and gets clarification; responds well to questions. Ability to write clearly and effectively and document activities.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives.
If interested to apply for this role kindly email your resume at Natalie.pereira@ampcus.com
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
General Responsibilities
The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about ancillary partners.
Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Partners.
May work across other departments to train on resolving different client issues.
The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
The CSR will also oversee/monitor the resolution to all problems, regardless of delegation to other department
Job Requirements:
Ability to handle a high volume of inbound and outbound calls.
Tremendous customer service skills.
Detail oriented, great at problem solving. Accurate and thorough in your work and can maintain high quality work independently.
Speaks clearly and persuasively in both positive and negative situations; listens and gets clarification; responds well to questions. Ability to write clearly and effectively and document activities.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives.
If interested to apply for this role kindly email your resume at Natalie.pereira@ampcus.com
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$39k-50k (estimate)
POST DATE
05/03/2024
EXPIRATION DATE
05/09/2024
WEBSITE
ampcus.com
HEADQUARTERS
CHANTILLY, VA
SIZE
50 - 100
FOUNDED
2010
TYPE
Private
CEO
KAZHUMKIL SALIL SHANKARAN
REVENUE
$50M - $200M
INDUSTRY
IT Outsourcing & Consulting
Related Companies
About AMPCUS
Ampcus provides cloud computing, cybersecurity, digital transformation and web development services for businesses.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
