** Customer Service Manager**

**Job Category****:** Administration **Requisition Number****:** CUSTO04792 Showing 1 location **Job Details**

**Description**

**LEGENDS**

Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

**THE ROLE**

The Customer Service Manager will report to the Director of Human Resources . The successful candidate will help lead the locations efforts in creating and maintaining a culture of service, while assisting in all public facing location communications.

**ESSENTIAL FUNCTIONS**

Develop and maintain extensive knowledge about the facility and services in order to assist any and all guests

Responsible for the design and support of customer service training materials

Responsible for the development and rollout of employee recognition programs

Support the operating departments signage and marketing efforts in regards to new products and services.

Create reports to compile customer feedback and analyze trends

Takes ownership for difficult customer situations with the ability to see the situation to resolution

Develop a strong relationship with Client based marketing teams to support local and corporate initiatives while maintaining client approval

Communicate with guests to take on-site surveys during events; compile and track results to identify trends and areas of concern

Lead our secret shopper efforts and analyze data to support actionable effort

Take a lead role in the location Huddle team to help facilitate team building efforts.

Generate location specific communications for internal recognitions and employee communications

**QUALIFICATIONS**

Bachelors degree or equivalent

5 years of relevant work experience

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Friendly and warm personality with an ability to connect to game day employees and fans

Customer service oriented with the ability to interact with all levels of management

Background or degree in Marketing or Communications

Ability to multi task in a fast paced team setting in addition to work independently

Creative skill set with the ability to shift from project to project.

Excellent oral and written communication skills

Must be detail-oriented and extremely organized with the ability to learn new programs and procedures

Must be flexible to work extended hours due to business requirements including nights, weekends and holidays.

**COMPENSATION**

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

*Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.*

**Qualifications**

**Skills**

**Preferred**

**Customer Service** *Expert* **Microsoft Office(Excel, PPT, Word, Outlook)** *Expert* **Behaviors**

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**Motivations**

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**Education**

**Preferred**

Bachelors or better in Communications.

Bachelors or better in Marketing.

**Experience**

**Licenses & Certifications**