Cloud System Administrator

*This is a hybrid position within a 100-mile radius of our home office in Chicago, IL.

Your Purpose: 

Responsible for supporting all web properties and coordinating upgrades and enhancements to web and mobile platforms across the organization. This person ensures the underlying web infrastructure and front-end interfaces are reliable and meet the requirements of the organization. This position is responsible for multiple aspects of web site administration and support including system administration, operations, backups, prototyping, testing, monitoring, and management of the underlying hosting infrastructure. This position requires 24-hour on-call support based on a rotating schedule.

What You’ll Do: 

1. Provide support, administration, and coordinate enhancements to critical Web platforms across the organization (70-75%)
   • Manage hosting and system administration for:
     • Primary web presence and content management system (Optimizely, formerly EpiServer)
     • E-learning and assessment platform (Cold Fusion and Microsoft SQL)
     • Primary collaborative platform (Higher Logic)
   • Handle web application infrastructure management, including:
   • Virtual machines, hypervisors, SANs, load balancers, and firewalls (Rackspace, AWS)
   • Manage Domain Name Services (DNS) and registrations.
   • Administer Web Application Firewall (WAF).
   • Monitor software releases and patches, conduct proactive maintenance.
   • Ensure maximum uptime by monitoring performance and service issues.
   • Oversee scheduled website and database backups for timely restoration.
   • Stay abreast of security developments and take proactive measures.
   • Perform project-related planning and administrative tasks.
   • Guide development of enhancements and prioritize tasks with third-party vendors.
   • Manage web-based projects, ensuring timelines and requirements are met.
   • Provide web application development support.
   • Offer input, guidance, and testing for mobile applications (iOS, Android).
2. Adapt web and application strategy based on industry trends. Performs general planning and administrative tasks including but not limited to:(10-15%)
   • Work with third-party vendors to obtain quotes for platforms and services
   • Provide management with regular updates on projects and duties
   • Submit software contracts for approval 
   • Provide bi-weekly status reports
   • Attend team and project meetings as required
   • Training for technology solutions
3. This position requires 24-hour on-call support based on a rotating schedule 

What You’ll Need:

EDUCATION AND EXPERIENCE REQUIRED: 

• Desired: Bachelor’s degree in Information Technology or Computer Science (or equivalent industry experience)
• Requires minimum four (4) years of hands-on system administration:
  • Microsoft Server platform expertise:
    • Microsoft IIS
    • Active Directory
    • SQL Server

KNOWLEDGE, SKILLS AND ABILITIES:

• Primary Technologies:
  • DNS (Domain name service)
  • Networking
  • Virtual Servers: AWS, GCP, Azure
  • Microsoft technologies:
  • Microsoft IIS
  • Windows Server (2016, 2019, 2022) with Active Directory
  • Microsoft SQL Server
  • HTML, CSS, XML
  • Microsoft .NET (ASP.NET/Core)
  • Optimizely (formerly Episerver) CMS
  • Cold Fusion
  • SSL Management
• Secondary Technologies:
  1. Source code management
  2. Speaker Management System (Planstone)
  3. Load Balancing
  4. Google Analytics, Tag Manager, and Firebase
  5. VB.Net
  6. Web Services
  7. MySQL
  8. MongoDB
  9. Mobile platforms (iOS, Android)
  10. WordPress and Wix
• Proficient in web application support, mobile app development, and system architecture.
• Experienced in project management, customer service, and automating tasks through programming.
• Strong focus on critical thinking, problem-solving, and performance optimization.
• Effective communication and collaboration with diverse stakeholders.
• Adaptable to matrix management environments and adept at multitasking to meet deadlines.
• Familiarity with web browser behaviors across various devices and platforms.

What We Offer:

• Competitive Compensation: We understand the value of your contributions, and we ensure that you are rewarded competitively for your skills and dedication.
• Generous Paid Time Off: Achieve a work-life balance with ample paid time off, giving you the flexibility, you need for personal and family responsibilities.
• Professional Development: We invest in our team's growth. Take advantage of opportunities for continuous learning and career advancement, including tuition reimbursement and continuing education funding.
• Health and Wellness: Your well-being is important to us. Enjoy access to comprehensive health benefits, wellness programs, including our Employee Assistance program (EAP) and wellness reimbursement.
• Disability Coverage: Gain peace of mind with our comprehensive disability coverage, including life, short-term, and long-term disability benefits.
• Retirement Planning: Secure your future with our 403(b) plan and generous employer contribution.
• Maternal/Paternal Leave: Embrace parenthood with confidence, knowing that we've got you covered every step of the way. Our maternal/paternal leave policy is designed to give you the time you need to bond with your newest family member without worrying about work.
• Flexible Work Environment: Embrace a flexible hybrid environment that supports your productivity and work-life balance.
• Diversity and Inclusion: We celebrate diversity and foster an inclusive workplace where everyone's unique perspectives are valued.

The SOA will provide equal opportunity to all employees and applicants for employment regardless of actual or perceived race, color, religion, age, sex, pregnancy, national origin, ancestry, disability (mental or physical), genetic information, military or veteran status, marital status, order of protection status, gender identity, sexual orientation or any other category protected by applicable law. Such action shall include but is not limited to: initial consideration for employment; job placement and assignment of responsibilities; performance evaluation; promotion and advancement; compensation and fringe benefits; training and professional development opportunities; formulation and application of human resource policies and rules; facility and service accessibility; and discipline and termination.