6 Customer Service Team Lead (In-Office Only) Jobs in Murrieta, CA
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SocialCatfish.com is Hiring a Customer Service Team Lead (In-Office Only) Near Murrieta, CA
About the company:
We have been named one of Inc. Magazine's Fastest-Growing Companies (2x honoree) of 2021. Social Catfish is a revolutionary startup based in the US changing the way people meet and protect themselves online using public data. We are a fast-growing and dynamic startup with team members who value hard work, collaboration, and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us!
About the Role:
We are looking for a Customer Service Lead to join our team! We're looking for an experienced leader who prioritizes customers, excels in communication, and demonstrates a mastery of grammar. The ideal candidate will adeptly convey ideas and information with clarity and precision. In this role, you’ll support a small, but growing, team of Customer Service Representatives (CSR’s) on how to build Social Catfish’s relationships with our customers. You will be responsible for assisting with operations, supporting the development and implementation of SOPs, as well as identifying areas of improvement to increase brand awareness.
Responsibilities:
- Provide world-class customer service
- Support training, coaching, and guiding CSR’s to strengthen quality and efficiency metrics
- Determine product demand and customer awareness
- Support hiring, scheduling, attendance, and general administration for CSR’s
- Run and document the performance of our CSR’s through formal and informal performance management conversations, with manager support
- Keep CSR’s aware and updated on support policies by engaging with product/operations teams in the company and cascading the information through
- Monitor and report on customer satisfaction
Qualifications:
- 1 year of team management experience
- 2 year of relevant customer service or retail experience
- Experience in solving sophisticated customer problems
- Experience in operational or process improvement
- Experience in team coaching and leadership in a fast-paced environment
- Experience in a managerial role
- Strong project management skills
- Strong leadership qualities
- Deadline and detail-oriented
- Basic knowledge of Google Suite products and/or Microsoft Office
- Bonus! Experience with FreshDesk or similar customer support service products (ie. ZenDesk)
- Bonus! Experience managing a call center
Job Type: Full-time
Salary: $18.00 - $23.00 per hour
Supplemental pay types: Bonus pay
Ability to commute/relocate:
Murrieta, CA 92563: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Experience:
- customer service management: 1 year (Required)
Work Location: In person
Job Summary
Full Time
$72k-94k (estimate)
03/24/2024
04/03/2024
The job skills required for Customer Service Team Lead (In-Office Only) include Customer Service, Planning, Leadership, Scheduling, Microsoft Office, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Team Lead (In-Office Only). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Team Lead (In-Office Only). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Team Lead (In-Office Only) positions, which can be used as a reference in future career path planning. As a Customer Service Team Lead (In-Office Only), it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Lead (In-Office Only). You can explore the career advancement for a Customer Service Team Lead (In-Office Only) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Team Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Lead for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Team Lead job description and responsibilities
Creating reports for the director of customer services.
02/14/2022: Fargo, ND
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
01/21/2022: Savannah, GA
The agent needs the support of a sample call center script to know how to transfer a customer call to a different team to avoid delay.
12/31/2021: Rock Island, IL
The agent needs to understand when and how to share those links with customers for better help.
01/11/2022: Lima, OH
Explain clearly without jargon how their products and services work and will be delivered to the customer.
01/07/2022: Gastonia, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Team Lead jobs
Developing patience can help a customer service team lead work productively with their team members and customers.
03/07/2022: Beaumont, TX
Customer service team leads might use email, video chat programs and other communication technology to speak with customers and teammates.
02/28/2022: Hartford, CT
They may also use their adaptive skills to change their communication or training techniques based on the needs of their team.
03/10/2022: Kingsport, TN
A customer service oriented approach can go a long way than just boost client satisfaction.
12/27/2021: Lexington, KY
Customer service scripts are a set of guidelines for agents to use while communicating with users across support channels and scenarios.
03/02/2022: Anderson, IN
Step 3: View the best colleges and universities for Customer Service Team Lead.
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