2 Field Service Engineer IV - Remote, HI - Secret Information Technology Jobs in Honolulu, HI

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Field Service Engineer IV - Remote, HI - Secret Information Technology

SOC

Honolulu, HI | Full Time

$114k-139k (estimate)

1 Week Ago

Field Service Engineer - Honolulu, HI

Block Imaging Parts & Service LLC

Honolulu, HI | Full Time

$94k-114k (estimate)

8 Months Ago

Field Service Engineer IV - Remote, HI - Secret Information Technology

SOC Honolulu, HI

$114k-139k (estimate)

Full Time | Specialty Trade in Construction 1 Week Ago

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SOC is Hiring a Remote Field Service Engineer IV - Remote, HI - Secret Information Technology

Field Service Engineer IV - Remote, HI - SecretThis position will support the Radio Frequency In-Transit Visibility (RF-ITV) program as a Field Service Engineer (FSE) for various RF-ITV nodes throughout Hawaii (Oahu and Hawaii). ***Remote - Applicant must reside in Hawaii***
You will work on a team responsible for performing customer support activities involving the installation, modification, and repair of complex equipment and systems. Conducts on-site installation and testing of equipment to ensure proper working order. Isolates equipment start-up malfunctions and takes corrective action. May make technical presentations and has a strong knowledge of products. Trains customer personnel in equipment operation and maintenance responsibilities. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee.)JOB DUTIES:

Install, upgrade, replace, and maintain RFID hardware and software to integrate RFID nodes into the local military commands' networks and ensure interoperability/sustainability.
Provide independent oversight and responsibility for RF-ITV read nodes within area of responsibility ensuring an Operational Readiness (OR) Rate of 95%.
Use various reporting/ collaboration/ communications tools such as the RF-ITV In-Transit Visibility (ITV) Portal, Integrated Support System (ISS), the ITV Global Helpdesk and the Daily ITV Report to analyze health of the system and determine solutions for problem areas.
Respond to system outages, resolve problems within the time specified in Standard Operating Procedures (SOPs) and record all progress in ISS Service Management Ticket (SMTs).
Independently perform Global Operations missions to include site surveys, installations, site de-installations, and provide a Gov't customer report deliverable upon completion of each event.
Configure Field Data Units (FDUs) with a baseline that includes a Windows operating system, RFID applications, Remote Desktop Management software, security policies, and patches.
Ensure Government Furnished Equipment (GFE) assets are physically secure and accounted for, as well as being accurately documented in the ISS database.
Responsible for all GFE asset lifecycle activity including requesting, receiving, maintaining,
Return Merchandise Authorization (RMA), and retiring/disposal of the assets as required for RF-ITV infrastructure operations

REQUIREMENTS (MUST HAVES)

Active Secret clearance.
DoD Directive 8570 Information Assurance Technical (IAT) Level II (such as CompTIA Security CE) certification.
Bachelor's degree in Information Technology or a related technical discipline and at 8 years of prior relevant experience or 12 years prior relevant experience in lieu of degree.
Current driver's license, own vehicle and able to drive continuously for up to 6 hours.
Must be able to climb a ladder or ascend at least 20 feet in a lift (bucket) truck.
Must possess intermediate computer skills and knowledge such as operating and troubleshooting hardware and software.
Prior experience in a Field Service position.
Experience working with DoD IT systems; knowledge of cybersecurity tools and policies; experience with remote management software, Windows 10/11 and antivirus software.

Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.#INDSOC