Summary

The Food Supervisor is responsible for supporting operations of the Food Outlet, Team Members and Outlet Manager.

Duties / Responsibilities

• Provide Food Outlets and Team Members with weekly schedules.
• Take inventory and properly place orders for Food Outlet.
• Conduct Month End Inventory for Food Outlet.
• Complete daily, weekly, and monthly logs and spreadsheets.
• Maintain food outlet team member accountability of assigned shift responsibilities.
• Follow standard department and Casino policies and procedures.
• Ensures compliance with policies and procedures, Gaming Commission regulations, and internal controls.
• Assist in training of new Food Outlet Team Members.
• Assist in menu planning and cost of sales.
• Assist Food Outlet Team Members in performing their duties.
• Acts as a liaison between Food Outlet Team Members and Outlet Manager.
• Participate in special events and banquets.
• Order supplies for outlets as needed.
• Assists Outlet Manager as needed.
• Assist with time-keeping and payroll while overseeing proper Kronos procedures.
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Supervisory Responsibilities

• Assist hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager;

complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;

protect company assets.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; support team to reach common goals.

Performance Requirements

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
• Demonstrate support and comply with all Safety program elements including : adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications

• Must be 21 years of age, or older.
• Minimum of two (2) years of food and beverage service required.
• Minimum of two (2) years of experience in a shift leader, lead position, or Supervisor position, strongly preferred.
• Minimum of two (2) years of cash handling experience, required.
• Guest Service experience, preferred.
• Experience with POS system and manual registers, preferred.
• Any combination of education, experience and training that provides the required knowledge, skills and abilities.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
• Required to submit to and obtain negative results on all drug and / or alcohol testing.
• Ability to obtain and maintain County of Riverside Food Handlers Card within seven (7) days of date of hire.
• Ability to obtain and maintain TIPS certification (Training for Intervention Procedures).
• Responsible Beverage Service (RBS) certified, or able to obtain certification within 60 days of date of hire.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms.

Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following :

• 401k Plan
• Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance
• Medical, Dental & Vision paid for the employee
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off

Soboba Casino Resort Team Member Recognition including, but not limited to :

• Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives
• Discounted Team member meal

Last updated : 2024-05-12