Job Summary:

The Health Center Bistro Supervisor will be responsible for managing all aspects of bistro operations, including service standards, inventory management, and customer satisfaction. This role requires a hospitality-minded individual with strong leadership skills, a passion for customer service, and the ability to create a warm and inviting atmosphere for residents and guests.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Duties/ Responsibilities:

• Supervise the day-to-day operations of the HC Bistro, including opening and closing procedures, staffing assignments, and service standards.
• Train, mentor, and coach bistro staff to deliver exceptional customer service and uphold the highest standards of hospitality.
• Create and maintain a positive and inclusive work environment that fosters teamwork, collaboration, and mutual respect among bistro staff.
• Oversee food and beverage reparation, ensuring quality, consistency, and adherence to health and safety regulations.
• Monitor inventory levels of food, beverages, and supplies, and place orders as needed to maintain adequate stock levels.
• Maintain cleanliness and organization in the bistro area, including dining tables, countertops, service stations, and storage areas.
• Handle customer inquiries, feedback, and concerns professionally and proactively, striving to exceed expectations and resolve issues promptly.
• Collaborate with the dining services management to develop and update menus, specials, and promotions to meet resident preferences and dietary needs.
• Assist in planning and coordinating special events, themed nights, and entertainment activities in the bistro to enhance resident engagement and satisfaction.
• Ensure compliance with all applicable health, safety, and sanitation regulations, as well as company policies and procedures.
• Must subscribe to and uphold Snyder Village's Mission and Values.
• Performs other duties as assigned.

Required skills/Abilities:

• Must be able to read, write, and follow oral and written directions.
• Excellent communication skills, both verbal and written
• Ability to be flexible.
• Ability to identify residents’ activity interests.
• Excellent customer service and people skills, demonstrating compassion, patience, and understanding with a willingness to do whatever it takes to provide the highest level of service.
• Ability to change program or response to resident as indicated.
• Ability to work independently.
• Ability to deal with interruptions, distractions, and outbursts appropriately.
• Willingness to acquire knowledge about Alzheimer’s and other areas of elder care.
• Maintain confidentiality of information and conversations
• Ability to perform all physical aspects of the job.
• Able to maintain good working relationships with other personnel.
• Must enjoy working with people especially older adults.
• Must have patience and a good work ethic.
• Must comply with the Dress Code standard.
• Maintains confidentiality of all resident information.
• Must observe resident’s rights.

Education and Experience:

• Required cook experience.
• High School Diploma or equivalent work experience
• 2 years of experience in food service
• 1 years in a leadership role

Physical Requirements:

• Sits, stands, bends, lifts, and moves intermittently during working hours.
• Is subject to frequent interruptions.
• Is involved with personnel, residents, families, and other visitors under all conditions and circumstances.
• Is subject to anxious and emotionally upset residents and families.
• May work beyond normal working hours, on weekends, temporarily in staff emergencies, and to ensure proper care for all residents.
• Ability to lift to 50 lbs.