Systems Administrator Level II: Location: Fort Meade, MD 

Description:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Duties:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Qualifications:

• TS/SCI with current Full Scope Polygraph
• IAT II Certification
• Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
  • Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• FANX-2 Linux Administrator
• NBP 540:
  • Experienced with Linux,Kubernetes,Docker, AWS(C2S).PostGres
  • Experience maintaining relational databases(postgres)
  • Administer and maintain product security, integration, and optimization within the AWS platform.
  • Implement and maintain Kubernetes platform and Docker containers.
  • Holistic troubleshooting from the application tier through the database, down to the storage.
  • Identify and resolve performance and capacity issues.
  • Establish and maintain disaster recovery processes
  • Git, Linux and Bash Scripting. Atlassian(Jira,Bamboo,Confluence), Yum updates PLUS: DevOps, CI/CD, NodeJS administration and C2S