BASIC FUNCTION:
As Rooms Coordinator you are responsible for entering all group and contracted rooming lists. As PBX Operator you are responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. As Systems Administrator you are responsible to support the Front Office Manager in the implementation, administration, and training of Front Office Systems to include HotSos, Salto, & Calendly.

ESSENTIAL FUNCTIONS:

• Answer and process all incoming/outgoing guest and in-house calls.
• Check bulletin board and log books for all pertinent information.
• Forward messages and faxes as needed to guests and various departments.
• Responsible for HotSos communications between security, engineering, and housekeeping.
• Ensure all phone request logs are completed in their entirety, follow-up on any discrepancies, and report any continuous issues to the Front Office Manager.
• Responsible for blocking all group and contracted rooms. Ensure airline rooms are checked-in and checked-out correctly and billing is accurate.
• Attend Group Rooms meetings and present status reports on blocks, pick-up, cancellations, billing and package codes.
• Manage Airline Key Cards, Assignments, and Check Ins
• Administration of Calendly, HotSOS, Salto and Zingle
• Manage and ensure PBX team is working efficiently and communicating effectively with guests and staff
• Maintain Space Chart and Balance room types as needed
• Assist with discrepancies; i.e Billing, Unresolved Check Outs
• Assign Condo Reservations; Tetris
• Create and Update SOPs as needed
• Oversee & provide: no show, amenity, comp/off market, and missing inventory reports to designated team members.
• Any other duties as the position develops and is assigned by the Director of Rooms, Front Office Manager, or Assistant Front Office Manager.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• Ability to communicate effectively.
• Ability to work well with guests to resolve complaints in a positive manner.
• Ability to use radio communications and remain calm in emergency situations.