Location: Newark, NJ (or within a 2 hour radius)

Summary of Position:

• Build a network of Service Providers (Sub-Contractors) for snow removal services by:
• Identifying potential Service Providers and adding/updating their information in our CRM system.
• Meeting and qualifying Service Providers to ensure they meet Snow and Ice Management’s standards.
• Negotiate and contract qualified Service Providers to perform services on properties, while controlling our internal document process ensuring all documentation is signed and completed and that the appropriate insurance coverage is in place.
• Train and onboard Service Providers on Snow and Ice Management’s processes and procedures.
• Manage sites, service providers and crews during the snow season to ensure customers receive superior quality and reliable services by monitoring our mobile application and visiting sites.
• Review Service Provider work logs and financial reports to ensure Service Provider’s are being paid accurately and on-time.
• Coach Service Providers on snow industry standards.

This position requires 24/7 availability from October through April to be actively involved before, during, and after all snow events.

Key Responsibilities

• Actively source for potential Service Providers. Build and maintain a database within our CRM system, including vetting prospective service providers.
• Collaborate and meet with the Sales Team to review customer contracts for specifications/scope of work.
• Obtain all documentation for contracting Service Providers, including W9, Certificate of Insurance (COI) with the required coverage, and pricing.
• Contract qualified Service Providers, at or above our minimum profit margin in a timely manner.
• Perform pre-season site walkthroughs with Service Providers for designated sites.
• Assist with Service Provider training and ensure training is completed each season. Train a service provider onsite if needed.
• Ensure Service Providers perform pre and post-season inspections.
• Meet the expectation of all KPI’s including but not limited to; number of Service Providers added into CRM and number of service providers vetted.
• Ensure all sites are assigned and routed to a service provider prior to the first winter weather event.
• Perform pre-storm, in-storm, and post-storm site visits to verify completion and documentation of quality service. Include pictures in CrewTracker for documentation.
• Be actively involved before/during/after all snow events, including 24/7 availability, communicating with crews, and promptly responding to all requests for service (calls, e-mails, texts, etc.…). Able to travel outside of geographical area if needed.
• Respond to service complaints within 1 hour of call. Partner with sales manager to ensure resolution is achieve to the customer’s satisfaction. Document complaints in CRM.
• Follow CrewTracker before and during the storm. Review services in CrewTracker within 36 hours of storm ending to verify accuracy before financial reports are produced, reaching out to Service Providers for additional information. Manage Service Providers to make sure they are meeting this deadline and inform them of the consequences if they do not.
• Review Financial Storm Summary Reports for accuracy and submit for approval by company due date.
• Update and maintain CRM with any Service Provider issues or information changes.
• Evaluate and document Service Provider performance yearly.
• Manage the process of identifying, documenting, and repairing damages that occurred during the snow season to the satisfaction of the customer.
• Monitor the expiration of Service Providers’ insurance and reach out to the agent and/or Service Provider to obtain the most current policy.
• Perform plowing and salting operations for sites when and if needed.
• Document properties that are poorly serviced by competitors and pass them along to the Sales Team as potential customers.
• Complete and submit biweekly expense reports per company procedures.
• Follow all company policies and procedures.
• Perform other duties as may be requested by the management team.

Knowledge and Skills

• 24x7 availability to be on call during October through April.
• 2-4 years of experience in Snow Operations or a related field preferred.
• Knowledge of or experience working with equipment used for snow removal is preferred, including the ability to operate a plow truck and salter.
• Ability to manage people and ensure accountability for results.
• Excellent time management and organizational skills, ability to multi-task and prioritize work.
• Process management and problem-solving skills, including quick and solid follow-through focused on achieving results.
• Customer-focused; positive demeanor. The ability to develop and maintain effective working relationships with a wide audience (internal and external) while providing thoughtful resolutions to issues and communicating these issues with management and others appropriately.
• Strong verbal and written communication skills.
• Proficiency with Excel (specifically working with formulas, data sorting and analysis).
• Proficiency with Microsoft Office, CRM systems, and navigating various software applications.
• Ability to work independently or in a group setting.
• Must be readily adaptable to fast-paced, changing/evolving environment.
• Maintain a reliable and dependable attendance record.
• High level of integrity, work ethic, and confidentiality.
• Hold current driver’s license, accompanied by a satisfactory driving record.

Work Environment/Physical Demands

• Physical and mental endurance required for 24x7 availability during the winter season, including traveling to sites and being outside in winter weather conditions performing physical tasks.
• Working in an office environment, many times in a remote capacity, using standard office equipment such as computers and phones.
• Travel, mostly driving a motor vehicle to view and/or walk properties in winter weather conditions during a snow event or attend an offsite meeting.
• The ability to sit, stand, bend, reach, push, pull, ascend/descend stairs, and walk for various lengths of time during business hours.
• The ability to lift 50 pounds if needed.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Experience:

• Facilities maintenance: 2 years (Preferred)
• Relationship building: 2 years (Required)
• Logistics: 1 year (Required)

License/Certification:

• Driver's License (Required)

Location:

• Newark, NJ (Required)

Work Location: Remote