The Facilities Operations and Maintenance division is seeking to hire a skilled, collaborative professional to serve as our Services Coordinator.  The Services Coordinator plays a key role in maintenance operations including job scheduling, project status, and inventory control. 

BASIC FUNCTION
To provide support for technical applications, job scheduling, project status, inventory control, and assistance to Facilities Maintenance and Management. To plan and schedule the work for the maintenance technicians. To act as the Facilities Computerized Maintenance Management System (CMMS) Administrator. The Facilities Management Services Coordinator is also responsible for receiving customer service requests, routing them to the proper service units and for performing all associated communication center dispatcher duties. 

1. Plans, monitors, and coordinates the Computerized Maintenance Management System (CMMS); provides integrity and accuracy of the computerized facility maintenance process; arranges and supervises the preparation and distribution of a variety of related reports; takes assigned action to ensure the operational efficiency and accommodation of new systems and integration of technologies as they become available. 
2. Enters customer service calls into a computerized maintenance management system, recording information such as nature of request and scope of work.
3. Plans, schedules, and assigns the preventive maintenance work for Facility Maintenance Technicians and Detention Facility Technicians.
4. Plans, schedules, and assigns the reactive work for Facility Maintenance Technicians and Detention Facility Technicians.
5. Working with the facilities management, develops and assigns technicians to turnaround schedules when work orders must be expedited; assists in the performance of staff resource leveling; ensures all parts, materials, and tools are available to meet project schedules; assists with preventive maintenance descriptions in the Computerized Maintenance Management System (CMMS); attaches tool lists and reference materials appropriately, creates 360Facility inspection profiles, assets, locations, and inventory identification as required.
6. Maintains unit status on all Facilities Management requests and maintains a record of all dispatches to specific units. Notifies facilities maintenance supervisor of delayed work, safety issues, and emergencies. Notifies technicians regarding work delays, safety issues and emergencies.
7. Coordinates with Manager or Lead Worker to dispatch appropriate facility technician staff to all areas during major facility events/emergencies so that adequate coverage is provided.
8. Assists with identifying critical path for facility projects and group project management for facility technicians. Assists with identifying critical path; resource leveling, backlog analysis, cost analysis, and project percent complete.
9. Provides monitoring and customer service feedback to staff members, coordinators and management to insure high quality service and support.
10. Creates and maintains Access databases to support a wide variety of department reports.
11. Interacts with associated internal/external coordinators and offsite answering service to provide assistance with customer service issues.
12. Coordinates contractor response to periodic Labor and Industries inspections of county boilers and elevators. 
13. Assists with the procurement and expediting of materials, equipment and supplies; orders, requisitions and/or purchases stock and non-stock items as necessary. Contacts vendors as necessary and researches the availability of materials.
14. Contributes to and assists with the coordination of approved content on the department's internet and intranet web pages.
15. Coordinates setting up user accounts and connections to Facility systems and hardware as required. 

STATEMENT OF OTHER JOB DUTIES 

1. Performs related duties as required. 

An Associates of Arts degree in business, facility management or closely related field; AND, three (3) years of experience in maintenance planning and scheduling for a group of commercial facility by using a computerized maintenance management system; OR, five (5) years of experience in maintenance planning and scheduling for a group of commercial facilities technicians for multiple commercial facilities by using a computerized maintenance management system. Experience with development of complex Access databases and development of reports is preferable. Must be familiar with commercial facilities terms and technician processes and pass job related tests. 

SPECIAL REQUIREMENTS

A valid Washington State driver's license is required for employment. 

Candidates for employment must successfully pass a criminal background check.