Accountability for Workplace Culture

Our PUD values are at the center of our culture. Putting the safety, health, and well-being of our communities and those we work with is valued above all else and everyone on Team PUD must meet this commitment daily. Nothing we do in achieving our Mission is worth a single injury, and all who interact with us must feel they are valued and welcomed as individuals.

Everyone on Team PUD, in all positions, is accountable for achieving this safe and welcoming culture by:

Job Definition

As an IT Project Manager at Snohomish County PUD, you’ll embark on a dynamic journey across various levels of responsibility. Whether you’re just starting out as an IT Project Manager or are already leading very large and complex initiatives, your core duties remain rooted in effective project management: Manage and coordinate the planning, development, organization, communication, and implementation of IT projects. Utilize standard project management controls for project development, document management, cost control, schedule tracking, negotiation, and conflict resolution. Serve as primary point of contact and conduit between project proponent, internal business groups and external resources. A professional in the field of project management with a primary job role of leading teams through project phases or iterations and manage information technology projects to implement, upgrade, enhance, or replace critical software solutions and information technology infrastructure. Understands and can apply various project management methodologies (e.g. Project management Body of Knowledge (PMBOK), waterfall, Agile and combinations) to optimally attain project objectives and team dynamics. Skilled in leadership techniques including facilitation, communication, and conflict management in support of building strong, results-oriented teams. Understands root-cause analysis and can lead the process to identify, analyze, and resolve risks and issues. Coordinates cross-functional teams of technology and business professionals across the organization. The level of Project Manager role depends on experience and ability to lead projects of varying sizes and scopes from small to very large and complex enterprise-wide projects. Join us in shaping technology solutions that make an impact!

Accountabilities

Accountability #1
Manages the successful implementation of small technology project initiatives supporting effective, reliable and fiscally responsible utility operations and customer service solutions. Leads a sub-team under the direction of experienced project managers on larger projects. Works with sponsors, stakeholders, technical experts, subject matter experts and external vendors to define scope, budget and resources. The project manager leads the effort to successfully implement solutions realizing the goals of the initiative in an efficient and fiscally responsible manner. Effectively prioritizes work of the team as well as their own work to simultaneously manage multiple projects. Responsible for developing detailed project plans, managing schedules, prioritizing work, controlling budgets, leading teams, and similar responsibilities.

Accountability #2
Ensure transparency and the trust of our customers and stakeholders through financial management. Develops accurate cost estimates to establish project budgets; leads formal Request for Proposal (RFP) processes; supports contract negotiations; monitors and controls project progress and expenditures; identifies variances and potential impacts; recommends changes to objectives and approved budgets, and similar responsibilities.

Accountability #3
Utilizes leadership skills and techniques to develop highly effective and diverse cross functional teams (technical, business, and vendors). Develops a shared vision ensuring the team works together to complete goals of stakeholders and sponsors. Facilitates transparent and supportive communication fostering an open and inclusive environment which maximizes the potential of team members. Manages work of project teams to meet or exceed the expectation of sponsors and stakeholders by: Building relationships; ability to manage teams in a matrixed environment; training team on the project approach; motivating team to achieve success; managing daily activities and correcting issues related to performance; providing support to help overcome obstacles in order to complete the vision, and similar responsibilities. Understands when to seek guidance and escalate for complex issues, and similar responsibilities.

Accountability #4
Ensures effective communication of project status and developments to inform all levels of the organization. Helps identify and supports communication plans to inform internal stakeholders and external customers of project impacts. Provides timely and accurate status updates to executive sponsors; supports development of Organizational Change Management plans, and similar responsibilities.

Accountability #5
Ensures management of project risks and resolution of issue to provide effective cost management, implement on schedule and deliver planned scope. The project manager is the the first point of contact to identify and facilitate resolution of issues. Responsible for root-cause analysis, negotiations, ability to adapt, problem solve, handle escalations, and similar responsibilities.

Accountabilites

Accountability #6
Ensures project success by maintaining focus on quality; monitors and controls project progress and expenditures; identifies variances and potential impacts, recommends changes to objectives and approved budgets. Utilizes the project schedule, budget reports, team interactions and contracts to ensure the project and solution are adhering to scope and realizing intended benefits. Identifies and monitors key performance metrics, utilizes industry best practices, demonstrates expertise in project methodologies, and similar responsibilities.

Accountability #7
Under the guidance of experienced IT Project Managers, follows the project approach by analyzing and determining the appropriate methodology to use to maximize results in delivering technology solutions in the most effective manner utilizing the skillset of the project team and vendor. This may include waterfall, Agile or similar methodologies. Develop the project plan, determine iterations, prepare team, monitor performance, and similar responsibilities using best practices and project management tools.

Accountability #8
Ensures high functioning team through leadership and facilitating Conflict Resolution to achieve project goals while cultivating a culture of caring, mutual respect and trust. Project outcomes are dependent on the working relationship of the team and agreement across stakeholders and sponsors through: Negotiation skills; Coaching and mentoring; Conflict resolution techniques; Ability to see potential issues in advance to avoid conflict, and and similar responsibilities.

Accountability #9
Ensures the District leverages technology and process improvements to deliver solutions now and for the future. Establish and maintain strategic relationships with technology providers through effective vendor management. Work with procurement, legal and IT management experts to establish effective contracts and key performance indicators. Manage vendor performance throughout the project. Work with IT managers and subject matter experts to establish ongoing support and escalation plans, and similar responsibilities.

Experience/Education

IT Project Manager I: $74,604 – $124,342

• Bachelor’s Degree in Business Administration, Computer Science, Information Technology, or related field

OR

• Four (4) years of directly related experience managing projects and/or teams

IT Project Manager II: $83,556 - $139,264

• Bachelor’s Degree in Business Administration, Computer Science, Information Technology, or related field and two (2) years of directly related experience managing projects and/or teams

OR

• Six (6) years of directly related experience managing projects and/or teams

IT Project Manager III: $104,813 - $174,693

• Bachelor’s Degree in Business Administration, Computer Science, Information Technology, or related field and four (4) years of directly related experience managing projects and/or teams

OR

• Eight (8) years of directly related experience managing projects and/or teams

IT Project Manager IV: $117,931 - $195,655

• Bachelor’s Degree in Business Administration, Computer Science, Information Technology, or related field and six (6) years of directly related experience managing projects and/or teams

OR

• Ten (10) years of directly related experience managing projects and/or teams

Qualifications - Licenses and/or Certifications

Preferred License(s) and/or Certification(s):

• Certified Associate in Project Management (CAPM)
• Certified Scrum Maste
• rInformation Technology Infrastructure Library (ITIL) Certification and Disciplined Agile Scrum Master (DASM)
• Certification or other Agile related Certifications

Qualifications - Skills and Abilities

Minimum Required Skills and Abilities:

• Strong communication and presentation skills.
• Ability and techniques to gain agreement between divergent points of view.
• Experience planning and managing a project or department budget.
• Ability to write clear and concise presentations and reports.
• Strong analytical, problem-solving and conceptual skills.
• Negotiating and critical thinking skills.Familiarity with project management standards (PMBOK) and project management software.
• Exceptional time management skills and ability to lead multiple projects.
• Demonstrated leadership skills including the ability to manage project team members and project managers in a matrixed environment.
• Experience successfully working in a team-oriented, collaborative environment.
• Ability to rapidly adapt and respond to changes in environment and priorities.
• Understanding of project management methodologies such as (waterfall, agile, etc.) and the ability to efficiently apply the appropriate method as the situation demands.
• Ability to work independently and multi-task effectively.

Preferred Skills and Abilities:

• Vendor management experience, including but not limited to leading RFP procurement initiatives.
• Experience in analyzing, managing and negotiating contracts and professional service engagements.
• Experience using Project Management tools such as MS Project, MS Teams, Azure Dev Ops.
• Proven experience in project management methodologies such as (waterfall, agile, etc.) and the ability to efficiently apply the appropriate method as the situation demands.
• Experience creating both technical and non-technical end-user documentation.

Competencies

The following competencies describe the cluster of behaviors associated with job success in the job group identified as “Professional / Knowledge Worker”.

• Adaptability
• Building Customer Loyalty
• Building Partnerships
• Communication
• Continuous Improvement
• Continuous Learning
• Courage
• Decision Making
• Earning Trust
• Emotional Intelligence Essentials
• Facilitating Change
• Influencing
• Initiating Action
• Innovation
• Leveraging Feedback
• Mentoring
• Planning and Organizing
• Positive Approach
• Professional Knowledge and Aptitude
• Stress Tolerance
• Technology Savvy
• Valuing Differences
• Work Standards