Snell & Wilmer has a full-time opportunity for a Solution Center Analyst/IT Helpdesk Support in our San Diego Office.

This role requires the ability to develop effective working relationships with colleagues within and beyond IT Services, to ensure that a consistent, high-quality service. This is a fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge.

This position is Monday through Friday with occasional overtime, on-call, and weekend hours as needed. Our Solution Center works a hybrid model that combines remote and in-office 2 to 3 days each week. This position will be on-call every 7 weeks (or as specified).

Position responsibilities include, but are not limited to:

• Assist users with a variety of requests
• Resolve issues by educating Legal Assistants/Paralegals/Attorneys/Staff (via email, live call using our ticketing system)
• Assist users with complex documents
• Quickly identify, diagnose, troubleshoot, and resolve hardware, software, and other technical issues.
• Assist in managing/testing IT hardware, software, and server data

Experience and Qualifications:

• Strong Microsoft Office 2016/O365 skills required
• Law firm software preferred, but not required
• Excellent verbal and written communication skills
• The ability to investigate and troubleshoot issues
• Experience of working effectively within a team and collaborating with others to achieve a goal
• Demonstrable ability to think around issues and look at the wider picture to provide solutions through a variety of problem-solving techniques
• Drive, self-motivation, and ability to work under own initiative
• Sound knowledge and experience of supporting range of IT applications, platforms, and technologies
• Ability to communicate processes and procedures verbally clearly and accurately and in writing
• Develop professional and effective working relationships with customers and key stakeholders
• Deliver a high level of customer service

The pay range for this position is $24.00 to $28.50 per hour depending on experience.

Snell & Wilmer offers a competitive performance-based compensation and a generous benefits package starting on your first day. The benefits package includes medical, dental, vision, disability, life insurance, 401K/profit sharing, paid holidays, tuition reimbursement, paid time off including vacation time, personal time, and sick time where appropriate. Snell & Wilmer values the principles of Diversity, Equity, and Inclusion. Be Seen, Be Heard, Be Valued, Belong.

Snell & Wilmer is an Equal Employment Opportunity employer.