Responsibilities : 1) Requirements Gathering : Collaborate with stakeholders to gather detailed requirements fortelecommunications service management processes and workflows.

2)Solution Design : Design comprehensive ServiceNow solutions thatalign with telecommunications industry best practices and meet theunique needs of the organization.

3) Configuration andCustomization : Configure and customize the ServiceNow platform tosupport telecommunications service management processes includingincident management change management asset management and more.

4)Integration : Integrate ServiceNow with existing telecommunicationssystems applications and databases to ensure seamless data flow andprocess automation.

5) Testing and Quality Assurance : Develop andexecute test plans to validate the functionality performance andreliability of ServiceNow telecommunications solutions.

6) Trainingand Documentation : Provide training and create documentation forendusers administrators and support staff on how to effectively useand maintain ServiceNow telecommunications solutions.

7) Deploymentand GoLive Support : Lead deployment activities and provide golivesupport to ensure a smooth transition to the new ServiceNowtelecommunications platform.

8) PostImplementation Optimization : Continuously monitor and optimize ServiceNow telecommunicationssolutions to improve efficiency effectiveness and usersatisfaction.

9) Stakeholder Management : Establish and maintainstrong relationships with key stakeholders includingtelecommunications service providers internal departments andsenior leadership.

10) Technical Leadership : Serve as a subjectmatter expert on telecommunications service management within theorganization providing guidance expertise and thoughtleadership.

Must have ServiceNow CSA certification. 2)Bachelor s degree in information technology Computer ScienceTelecommunications or a related field.

Masters degree preferred. 3)Minimum of 10 years of experience in ServiceNow Implementationmanagement with at least 8 years of handson experience implementingand configuring ServiceNow solutions.

4) Experience in ServiceNowTelecommunications Service Management. 5) Indepth knowledge oftelecommunications industry standards processes and best practicesincluding ITIL framework.

7)Proven track record of successfully leading and delivering complexServiceNow implementation projects from inception to completion.

8)Strong analytical and problemsolving skills with the ability totranslate business requirements into technical solutions.

9)Excellent communication and interpersonal skills with the abilityto effectively collaborate with crossfunctional teams andstakeholders at all levels of the organization.

10) Solidunderstanding of software development lifecycle (SDLC)methodologies particularly Agile and Scrum. 11) Experience with CSMFSM and other ServiceNow modules is a plus.

ServiceNowTelecom Service Management

Last updated : 2024-04-27