Smithbucklin and one of its subsidiary companies, SDI Meetings & Incentives, is looking for an Air Agent to join our team in Chicago. SDI Meetings & Incentives is a global-yet-boutique meetings, incentives and special events company. We’ve produced programs around the world, for groups from 10 to thousands, combining the exact right elements to support our clients’ goals and to motivate and inspire their attendees. Our clients come from a range of industries from financial services and insurance to manufacturing to medical services, supporting the executives and teams who lead their organizations’ off-site meetings and incentive travel programs.

Air Agents are expected to book airline tickets quickly and efficiently, working on several projects at one time, are results oriented, have strong time management skills and work enthusiastically in a constantly changing environment. The position entails considerable interaction with clients, team members, and other departments within SDI.

What You Will Do

• Coordinate travel and lodging for participants traveling to meetings or incentive trips
• Develop and maintain solid relationships with travelers and staff
• Assume booking and management for multiple clients and meetings
• Seamlessly adapt to crisis situations, changing procedures, methods or processes
• Utilize strong problem solving skills to troubleshoot potential challenges

This Role Might Be for You If You…

• Enjoy booking travel and meeting the needs of clients
• Seek to contribute to overall team success by identifying problems and proactively seeking out methods to improve self-performance and/or efficiency
• Thrive in a self-directed role, that requires ownership to get the job done as effectively as possible
• Have a strong detail orientation and laser focused accuracy
• Enjoy finding creative solutions to solve problems

Basic Qualifications

• 3-5 years Agency and group airline ticketing experience in Sabre GDS
• Strong written and oral communication skills
• Strong interpersonal skills
• Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Minimal travel required

Preferred Qualifications

• Ability to work directly with clients in a responsible, professional and service oriented way
• Experience with Aventri or Stova
• Adept at conducting research into project-related issues
• A high degree of responsibility and initiative
• A strong attention to detail and accuracy

Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Equal Employment Opportunity

At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.