Overview

Smile Brands is a dominant player in the dental space, and all of our affiliates and dental offices have a single mission of delivering Smiles For Everyone!® We are seeking a Sr. IT Engineer to join our team in Schaumburg, IL. You will be responsible for supporting multiple facilities’ technology needs while specializing in at least one area of expertise. Installs, configures, tests, and troubleshoots servers, desktops, laptops, printers, routers, and network infrastructure equipment. Solves a variety of IT-related issues while working on multiple projects. This is a Hybrid role, must be available to come into the office occasionally. 

Schedule (days/hours)

Responsibilities

• Responsible for troubleshooting all manner of end-user IT problems involving dental practice applications and hardware
• Deployment of computer hardware, including advanced clinical systems and Windows-level applications
• Responsible for IT activities related to processes of user access, incidents, service interruptions, and planned downtimes; also, be responsible for documenting and communicating processes to IT to ensure consistent user experience
• Identify trends of recurring issues and manage problems by working with resources (internal and vendors) to achieve a permanent solution
• Ensure proper notification of ongoing issues to the team and any workaround solutions until a permanent resolution is established
• Manage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as needed
• Encourages, maintains, and develops a professional business relationship with internal and external customers by providing prompt, efficient and professional service
• Maintains patient confidentiality, complies with the Health Insurance Portability and Accountability Act (HIPAA), and secures all operational data

Qualifications

• Minimum 2 years of experience as an IT Engineer 
• Experience supporting mid-large size organizations, in a dynamic, fast paced, work environment
• Experience deploying operating systems and managing M365
• Ability to effectively communicate across all staff/management levels both written and verbally
• Experience with internal IT support, a friendly and helpful attitude is a must
• Must be a team player, eager to collaborate, and adapt
• Critical thinking skills and creative problem solving
• Can provides after-hours support as required or needed

Preferred Qualifications

• Basic knowledge of TCP/IP, routing protocols, and network security a plus
• IT Experience working within dental or healthcare, highly preferred 
• Experince implementing complex projects in dental or healthcare

About

What we'll offer you:

• The compensation for this role is $60,000 - $75,000 per year
• Benefits and perks for you, your family and even your pets! (Medical, Dental, Vision, and paid time off)
• Unparalleled support to grow your career
• A culture that celebrates success and diversity

Smile Brands supports nearly 700 affiliated dental offices across 29 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our entire culture is designed to promote WIN-WIN relationships by treating people with respect and pursuing business process excellence that makes it easier to provide great patient care. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com