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CUSTOMER SERVICE REPRESENTATIVE
Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Overview:
At SMI, we are 24 hour/7 days a week call center facility. The Customer Service Representative is responsible for receiving calls ranging from 100 to 150 inbound calls that can be back to back from clients in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; and be responsible for other duties as assigned.
Communication method(s) used:
Key points:
This is a fully virtual opportunity with virtual interviews, online training and work at home!
SMI will provide the equipment for this position. However, equipment will be required to be returned upon separation.
Required Experience:
In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following:
Pay rate is $14/hr.
We are an Equal Opportunity Employer. We are a Drug-Free Workplace.
Full Time
Business Services
$36k-46k (estimate)
02/23/2024
07/09/2024
thesmigroup.net
JACKSONVILLE, FL
50 - 100
2000
ARTHUR W TINKER
<$5M
Business Services
The job skills required for Customer Service Representative - Work-from-Home include Customer Service, Call Center, Microsoft Office, Written Communication, Data Entry, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - Work-from-Home. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - Work-from-Home. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative - Work-from-Home positions, which can be used as a reference in future career path planning. As a Customer Service Representative - Work-from-Home, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - Work-from-Home. You can explore the career advancement for a Customer Service Representative - Work-from-Home below and select your interested title to get hiring information.