4 guest service expert Jobs in boulder, co
St Julien Hotel & Spa is Hiring a Guest Service Representative Near Boulder, CO
Job Description
Located in the heart of downtown Boulder’s natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience.
St Julien Hotel & Spa is looking for outgoing and service-oriented Guest Service Representatives to join our Front Desk team! In this role, you will be responsible for providing excellent guest service to those checking in and out of the Hotel and helping to ensure that our guests have an overall luxurious and memorable experience!
Essential Job Functions:
- Be able to perform all duties required in PBX, Reservations, and Front Desk.
- Welcome guests to the Hotel and check them in, in a friendly yet efficient manner.
- Book Hotel reservations promptly and accurately.
- Enter data into computer system (including some minor accounting functions).
- Maintain an up-to date knowledge of all property details, amenities, and special events in order to accurately answer a wide variety of guest questions about the property.
- Coordinate with Concierge and Valet staff to provide seamless guest service.
- Handle guest concerns and complaints and keep Manager/supervisor notified of relevant issues.
- Remain knowledgeable of current Hotel staff in order to correctly direct phone transfers.
- Complete a daily shift audit and balance all account settlements, charges, etc. to the property management system.
- Other duties as requested by supervisor.
Qualifications:
- Previous customer service experience required. Luxury hospitality experience strongly preferred.
- Must be able to stand for several hours at a time and have excellent verbal/written communication skills, general computer knowledge, and should be proficient using MS Office products.
- Ideal candidate is someone who can balance working at a quick, steady pace while always maintaining a warm and guest-focused demeanor.
- Open and flexible availability is required. Interested candidates must be able to work weekends and holidays.
Perks & Benefits:
- Medical, dental, and vision insurance options*
- Paid time off (PTO)*
- Paid holidays (including associate's birthday)*
- Paid sick leave
- Aflac supplemental insurance options
- 401(k) with Company match
- RTD EcoPass
- 50% employee discount in Spa and restaurant
- Discounted associate room rate
* Requires Full Time employment status
Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements
FULL TIME POSITIONS AVAILABLE
APPLICATION DEADLINE: 05/31/2024
As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.
Job Summary
Full Time
$34k-45k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
