SMASHBURGER

Restaurant Manager

Our first Smashburger restaurant opened in 2007 with one single

notion in mind; to serve a better burger ! Better burgers takes

better service, support and teamwork. That's why we

treat our team members fairly in a diverse and safe environment. With

an average of 10 restaurants opening each year, we invest in building internal

opportunities for our teams’ learning and growth. We just build better . Better

Burgers. Better Teams. Better Experiences.

Better Benefits : Build a better experience work &

lifestyle!

• Quarterly Bonus
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free

meal each shift they work

• Paid time off vacation and sick*
• Medical, Dental and Vision Options*
• 401K match (21 and older)
• Flexible schedules in a fun, family

friendly, team environment

• Employee Assistance Program
• Fast track for career opportunities

and management experience

• Free uniform
• Eligibility based off of time in

position and average hours worked

Referred employees must

be manager level and in good standing & Referee must be employed with

Restaurant Manager Responsibilities

Reporting to the

Restaurant General Manager, our Restaurant Managers are the champions of better

burgers! In this role you will :

Manage the

performance of multiple Shift Leaders (SL) and Employees

Promote a fun and

positive work environment

Manage the

effectiveness of people focused processes and systems

Provide initial

and ongoing training to all employees within the unit utilizing SmashConnect,

LMS, and 4 step method of training, including the selection, development, and

performance management of employees

Reward and

recognize employee performance that exceeds company standards

Manage with

integrity the daily completion of operational check lists to include

Line checks and

uniform standards

Opening / closing

check lists

Safe and deposit

logs

Manage FSC

operational standards daily

Manage the guest

experience metrics (NPS and OSAT)

Ensure all food

safety standards are followed and in compliance with all local health

departments

Exemplify guest

service on each shift of the day and communicates SIZZLE service standards to

the employees

Manage the

successful onboarding and training for all new employees

Support routine

management communication

Follow COGS

management procedures for food ordering and inventory

Follow and

ensures company cash policies to ensure minimal losses through theft or

shortages

Manage daily

labor

Build schedules

based on company forecast tool and allowed labor percentages. While reacting

daily to sales trends and reducing labor scheduled when needed

Manage local

store marketing programs as assigned

Restaurant Manager Requirements

1-2 years of

Manager experience in restaurants

Flexible to work

nights, weekends, and holidays

Follow

Smashburger uniform standards

Ability to follow

all guidelines and procedures set forth by Smashburger, local, state, and

federal employment regulations

Must successfully

complete Smashburger training program

Possess strong

communication skills, both written and verbal, to effectively communicate with

restaurant management, front line employees and corporate support teams

People management

skills to effectively select, assess, coach / counsel, develop, motivate, and

lead restaurant teams

Excellent

attention to detail

Proven time

management, consistency, and organizational skills

Highly motivated,

self-directed, and results driven

Physical ability

to stand for extended periods of time and to move and lift boxes of food /

supplies up to 50 lbs.

Ability to work

in high and low temperatures

applicants and employees have an equal opportunity for employment and

advancement within Smashburger.

Smashburger is dedicated to the principles of equal employment

opportunity. We prohibit unlawful

discrimination against applicants, prospective applicants or employees on the

basis of age 40 and over, race, sex, color, religion, national origin,

disability, genetic information, sexual orientation, gender identity, military

or veteran status, or any other applicable status protected by state or local

law. This prohibition includes unlawful

harassment based on any of these protected classes. Unlawful harassment includes verbal or

physical conduct which has the purpose or effect of substantially interfering

with an individual’s work performance or creating an intimidating, hostile, or

offensive work environment. We maintain

a workplace free of racial slurs and bias. This policy applies to all

employees, including managers, supervisors, co-workers, and non-employees such

as customers, clients, vendors, consultants, etc. Any conduct in violation of

these company policies is also a violation of the law. Employees who engage in, ratify, or

perpetuate discrimination, harassment or retaliation will be subject to

disciplinary action, up to and including immediate discharge.

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Last updated : 2024-04-29