9 contact center agent Jobs in columbus, oh
Russell Tobin is Hiring a Contact Center Agent Near Columbus, OH
Position Title: Customer Support Representative/Account Representative-Sr
Location:4343 Easton Commons Columbus OH 43219
Duration:6months Contract
Pay rate: $19.17/hr. on w2.
Preference Criteria:
- We prefer candidates with either a College Degree or Previous Contact Center Experience.
Position Description: Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to delivering world-class service.
Key Responsibilities:
- Addressing incoming phone calls with a high degree of accuracy and efficiency.
- Providing support on cash management products, online services, and general financial inquiries.
- Contributing to a fast-paced, team-oriented environment.
- Multi-tasking and adjusting quickly to changes in a busy financial service center.
Qualifications:
- Preference for a College Degree or Previous Contact Center Experience.
- Highly professional, career-driven, and committed to delivering world-class service.
- Excellent communication skills and ability to work effectively in a team environment.
- Strong aptitude for multitasking and adjusting to fast-paced environments.
Why Join Us:
- Opportunity to work with a reputable financial institution.
- Dynamic and collaborative work environment.
- Competitive compensation package and opportunities for career advancement.
- Be part of a team dedicated to delivering excellence in client service.
Apply Now: If you are highly professional, driven, and committed to delivering world-class service, we invite you to apply for the role of Customer Support Representative. Join our client and be part of a team that thrives in a fast-paced and dynamic environment.
Apply today and take the first step towards a rewarding career!
Job Summary
Full Time
$41k-55k (estimate)
05/28/2024
06/10/2024
russelltobin.com
MANHATTAN, NY
25 - 50
Private
LEO RUSSELL
<$5M
Business Services
Related Companies
About Russell Tobin
Russell Tobin provides recruitment and staffing advisory services for accounting, administrative, banking and finance and supply chain sectors.
The following is the career advancement route for Contact Center Agent positions, which can be used as a reference in future career path planning. As a Contact Center Agent, it can be promoted into senior positions as a Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Agent. You can explore the career advancement for a Contact Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Agent job description and responsibilities
Contact center agents may handle anything from simple account questions and bill payments, to pre-sales questions, account closures, and complaints.
01/19/2022: Sioux City, IA
Agents are responsible for making outbound calls to set appointments and gather survey data.
03/18/2022: Boise, ID
From enhancing the customer experience to up-selling and cross-selling, contact center agents can serve several functions as an extension of customer support or customer service operations.
02/22/2022: Hialeah, FL
Take care of customer's concerns and empathize with what the customer could be experiencing.
02/08/2022: Pueblo, CO
Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction.
04/03/2022: Portsmouth, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Agent jobs
Contact center agents who can remain positive with a frustrated customer can help add to a positive experience by making the client feel validated and heard rather than rushed and unimportant.
02/27/2022: Bergenfield, NJ
To be an outstanding contact centers agent, move away from word-for-word scripts and adapt to a more flexible model.
02/25/2022: Saginaw, MI
Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.
03/10/2022: Asheville, NC
Agents have to be flexible and act fast, as sometimes they might encounter unexpected roadblocks.
02/05/2022: Dayton, OH
Consistently attend to trainings, listen carefully to quality and coaching.
03/28/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Contact Center Agent.
