Baggage Storage Associate - Seattle-Tacoma International Airport - Full Time

$21 - $22 / hour

Full-Time Benefits
Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

BASIC FUNCTION

The Baggage Storage Associate is expected to provide superior customer service, while promoting Smarte Carte Baggage Storage and Services to travelers.

KEY RESPONSIBILITIES

• Deliver premier customer service
• Greet and assist inbound travelers and encourage the use of our services to maximize their travel experience
• Follow established process for tagging and tracking customer property; Baggage Storage Standard Operations Procedure.
• Communicate Baggage Storage requirements to customers
• Process cash and credit card payments using POS register
• Provide information & respond to inquiries about airport facilities, including but not limited to, baggage carousel information
• Maintain a clean and organized work area
• Wear company prescribed uniform, maintain a neat and well-groomed appearance
• Other duties as assigned

SKILLS

• Passionate approach to customer, able to handle client needs and concerns
• Proactive approach in applying sales practices
• Positive attitude, strong work ethic
• Cultural awareness
• Ability to work in a hectic, fast paced environment while maintaining a calm, positive, efficient, and comforting disposition
• Ability to work independently

QUALIFICATIONS

• Aptitude to learn new applications as needed
• Airport and/or Airline hospitality service experience a plus
• Excellent verbal communication skills
• Multilingual a plus

PHYSICAL REQUIREMENTS

• Must be able to push/pull and lift 70lbs
• Must be able to stand and walk for long periods of time

CERTIFICATIONS/LICENSES

• Ability to get airport badge required

Experience

• Proactive approach in applying sales practices
• Airport and/or Airline hospitality service experience a plus

Licenses & Certifications

• Airport Badge

Skills

• Customer Service
• Communication
• Cleaning

• Problem Solving

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Self-Starter: Inspired to perform without outside help