14 Customer Service Representative - Entry Level Jobs in Woodbridge, VA
Smart Solutions is Hiring a Customer Service Representative - Entry Level Near Woodbridge, VA
As a Customer Service Representative at the entry level, you will be the first point of contact for customers seeking assistance. Your primary responsibility is to provide excellent customer service by addressing inquiries, resolving problems, and ensuring a positive customer experience.
Key Responsibilities:
- Customer Interaction: Interact with customers via phone, email, or chat to address inquiries, provide information, and resolve issues.
- Problem Resolution: Investigate and resolve customer problems, escalating issues when necessary to ensure timely resolution.
- Product Knowledge: Develop a thorough understanding of the company's products or services to effectively assist customers.
- Order Processing: Assist customers with order placement, tracking, and modifications.
- Documentation: Maintain accurate and detailed records of customer interactions and transactions.
- Communication: Communicate effectively with customers, colleagues, and other departments to ensure smooth operations.
- Customer Satisfaction: Strive to exceed customer expectations and ensure high levels of customer satisfaction.
- Education: High school diploma or equivalent. Some positions may require additional education or training.
- Communication Skills: Strong verbal and written communication skills.
- Problem-Solving: Ability to analyze and solve customer problems effectively.
- Customer Focus: Demonstrated commitment to providing excellent customer service.
Job Summary
Full Time
$40k-51k (estimate)
04/26/2024
05/09/2024
smart-solutions.com
MONONA, WI
50 - 100
1996
Private
JACKIE MORTELL
$5M - $10M
IT Outsourcing & Consulting
Related Companies
About Smart Solutions
Smart Solutions provides IT staffing and consulting services in Madison, Wisconsin.
The following is the career advancement route for Customer Service Representative - Entry Level positions, which can be used as a reference in future career path planning. As a Customer Service Representative - Entry Level, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - Entry Level. You can explore the career advancement for a Customer Service Representative - Entry Level below and select your interested title to get hiring information.
