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Customer Service Representative - Entry Level
Smart Solutions Ooltewah, TN
$33k-42k (estimate)
Full Time | IT Outsourcing & Consulting 2 Weeks Ago
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Smart Solutions is Hiring a Customer Service Representative - Entry Level Near Ooltewah, TN

As a Customer Service Representative at the entry level, you will be the first point of contact for customers seeking assistance. Your primary responsibility is to provide excellent customer service by addressing inquiries, resolving problems, and ensuring a positive customer experience.
Key Responsibilities:
  • Customer Interaction: Interact with customers via phone, email, or chat to address inquiries, provide information, and resolve issues.
  • Problem Resolution: Investigate and resolve customer problems, escalating issues when necessary to ensure timely resolution.
  • Product Knowledge: Develop a thorough understanding of the company's products or services to effectively assist customers.
  • Order Processing: Assist customers with order placement, tracking, and modifications.
  • Documentation: Maintain accurate and detailed records of customer interactions and transactions.
  • Communication: Communicate effectively with customers, colleagues, and other departments to ensure smooth operations.
  • Customer Satisfaction: Strive to exceed customer expectations and ensure high levels of customer satisfaction.
Qualifications:
  • Education: High school diploma or equivalent. Some positions may require additional education or training.
  • Communication Skills: Strong verbal and written communication skills.
  • Problem-Solving: Ability to analyze and solve customer problems effectively.
  • Customer Focus: Demonstrated commitment to providing excellent customer service.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$33k-42k (estimate)

POST DATE

04/13/2024

EXPIRATION DATE

06/12/2024

WEBSITE

smart-solutions.com

HEADQUARTERS

MONONA, WI

SIZE

50 - 100

FOUNDED

1996

TYPE

Private

CEO

JACKIE MORTELL

REVENUE

$5M - $10M

INDUSTRY

IT Outsourcing & Consulting

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About Smart Solutions

Smart Solutions provides IT staffing and consulting services in Madison, Wisconsin.

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The job skills required for Customer Service Representative - Entry Level include Customer Service, Problem Solving, Communication Skills, Written Communication, Customer Satisfaction, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - Entry Level. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - Entry Level. Select any job title you are interested in and start to search job requirements.

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