1 Director of Client Relations (FT) Job in Camarillo, CA
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Director of Client Relations (FT)
$175k-216k (estimate)
Full Time
9 Months Ago
Smart ERC is Hiring a Director of Client Relations (FT) Near Camarillo, CA
About us
The pandemic has presented several challenges to business owners. Many organizations have fought simply to stay in business, unable to retain crucial employees. The Employee Retention Tax Credit offers a solution. Employers can now receive up to $26,000 per W-2 employee to help ease some of the financial burdens of business owners.
Smart ERC’s parent company, Pinnacle Minds Inc. has been established in California for the past 17 years. Smart ERC’s mission is to help thousands of small businesses get their Employee Retention Tax Credit (ERC) from the IRS. We offer a smarter way to get the credit, and we always maximize credits for our clients.
We are a small business that takes pride in being creative and agile, and our goal is to help thousands of businesses claim their Employee Retention Credits from the IRS.
At Smart ERC, we are wholly dedicated to helping business owners maximize their Employee Retention Tax Credit. Applying for the ERC can be a tedious process. That’s where we come in; easing the burden of business owners by leveraging our team of former IRS agents to help companies maximize their tax credit. We are passionate about strengthening our economy by helping businesses keep their doors open and their people employed. If you share our passion and have the skills and vision beyond the ERC program, we want to talk to you!
What we’re looking for….
We are seeking a seasoned and proactive Director of Client Relations to take charge of our customer relationships and client services. In this role, the successful candidate will build and maintain strong relationships with our B2B clients within the financial services sector, ensuring a seamless and beneficial collaboration. This is a remote position offering the opportunity to work with a dynamic team of professionals dedicated to providing top-tier customer experiences.
Key Responsibilities:
- Establish, nurture, and grow relationships with key decision makers within our client organizations.
- Manage all client accounts, ensuring customer needs are addressed efficiently and professionally.
- Utilize HubSpot CRM to record, update, and track all customer-related data accurately.
- Facilitate communication and collaboration between the customer and our internal teams, ensuring customer expectations are met consistently.
- Educate internal departments about customer-specific information to ensure a seamless customer experience.
- Develop and implement client service procedures, policies, and standards for excellent service delivery.
- Proactively address and resolve customer issues and conflicts in a mutually beneficial manner.
- Monitor and report on customer satisfaction metrics, using this data to drive service improvement.
- Collaborate with sales and marketing teams to ensure our service offerings align with customer needs and expectations.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
- Minimum of 5 years’ experience in a B2B financial services environment.
- Expertise in using HubSpot CRM.
- Exceptional communication and interpersonal skills, with a demonstrated ability to build and maintain strong relationships.
- Proven problem-solving skills and the ability to work well under pressure.
- Strong organizational and multitasking abilities, with a focus on detail and precision.
- A customer-centric mindset with the ability to empathize and respond to customer needs.
- Prior knowledge of ERTC tax credit processing will be an added advantage.
Job Summary
JOB TYPE
Full Time
SALARY
$175k-216k (estimate)
POST DATE
08/05/2023
EXPIRATION DATE
06/20/2024
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The following is the career advancement route for Director of Client Relations (FT) positions, which can be used as a reference in future career path planning. As a Director of Client Relations (FT), it can be promoted into senior positions as a Top Account Management Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Client Relations (FT). You can explore the career advancement for a Director of Client Relations (FT) below and select your interested title to get hiring information.
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