At Small Door, our Member Experience team is part of a supportive and collaborative network invested in their growth. Our Member Experience team has the opportunity to work hand-in-hand with our medical team and have direct interactions with our members and their furry friends. We are committed to a healthy work/life balance by leveraging state-of-the-art technology to help cut down on repetitive administrative tasks, and are dedicated to creating and maintaining a positive work culture. Small Door is also the first and only veterinary provider in the country to earn Certified B-Corp status - meaning we abide by strict standards! 

What you'll do

• Oversee the scheduling system and wait time for all members
• Manage calls, emails, and additional communications
• Source of knowledge for our members by answering questions, sharing information etc
• Deliver all billing communications during visits
• Seek out feedback and communicate to proper channels
• Maintain a clean, welcoming, and on-brand environment in our practice
• Bring hospitality and service to the forefront of our business
• Find solutions for our members
• Work with members to ensure smooth experiences
• Monitor and manage the practice by anticipating needs and serving our members

What you'll get

• Competitive compensation, $20/hr
• Health, dental vision insurance
• CitiBike membership, HealthAdvocate membership, One Medical membership, WageWorks commuter benefits, subsidized gym membership
• Discounted veterinary care for your loved ones
• An opportunity to make a real impact on the people around you
• A collaborative t of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally