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Looking for a Motivated IT Support Technician!
Do you love IT and want to grow and challenge yourself with new environments?
Are you passionate about helping people and saving them from the nightmare of IT troubles?
Skyriver IT is looking for a unique person that has the personality to engage business clients and has the technical experience to work on multiple IT environments.
COMPENSATION DOE Health Benefits 401K Matching and offer a long-term career path into the engineering team, project team, or security team at Skyriver IT.
Employment type: full-time
TEAMWORK In addition to connecting every day, we have weekly all-employee meetings where we catch up and provide what we learned throughout the week as well as quarterly team building outings. Know that you have an engineering team that will assist you and a team lead that works with you directly to expand your horizons and ensure you don’t feel like you are alone on an island.
COMMUNICATION We respect each other's views and personality. This also reflects in how we treat our clients and how we are treated by our customers... compassion and professionalism go into everything that we do.
CONTINUOUS LEARNING IT is constantly changing so we ensure that you have the training to work on new networks and environments. Business as usual to us means continuous learning and meeting exciting companies in San Diego or Texas to support their IT infrastructure.
Duties & Responsibilities:
* Interact with customers in an effective and professional manner
* Document daily work through ticketing system and knowledge base
* Troubleshoot and resolve Level I and II technical issues received remotely via phone, ticketing system, and chat.
Experience Necessary:
* Minimum 1 years of employment in a client-facing help desk, technical support, or equivalent experience; IT Managed Services provider Space preferred.
* Preliminary IT certification preferred (A , etc.) with intermediate IT certifications a plus (Network , MCSA, CCNA, etc…).
* Solid knowledge of network protocols, Client VPN’s and window 10 fundamentals.
* Professional written and verbal communications skills
* Strong troubleshooting skills within different OS environments such as windows and macs.
Required experience:
* Helpdesk: 1 year
Job Type: Full-time
Salary: $40,000.00 per year
Benefits:
Experience level:
Schedule:
Work Location: In person - San Marcos, TX Office
Full Time
IT Outsourcing & Consulting
$54k-68k (estimate)
03/22/2024
05/08/2024
skyriverit.com
San Diego, CA
<25
IT Outsourcing & Consulting
The job skills required for IT Support Desk Technician include Help Desk, IT Support, Troubleshooting, Technical Support, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Desk Technician positions, which can be used as a reference in future career path planning. As an IT Support Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Desk Technician. You can explore the career advancement for an IT Support Desk Technician below and select your interested title to get hiring information.