Position Title: Administration Assistant II - Orlando

Department: Service Center

Reports to (Title): Supervisor of Service Center

• Day-to-day second point of contact providing internal and external assistance for exhibit management and refurbished sales. 

• Follow up with dealers on order details, obtain clarification and answer any questions. 

• Process order change requests. 

• Order entry, filtering and return order scheduling, using appropriate software.. 

• Assist with information gathering, assessing needs, and recommending changes for clients relating to inventory questions. 

• Monitor late exhibit returns and follow-up. 

• Procures logistics for Asset Managed booths as necessary 

• Other duties as assigned 

• Customer Service Focus: Ability to build and maintain productive relationships with all customers; able to anticipate and respond quickly to customers’ requests; can ask for and act on customers’ feedback regarding service levels and needs. 

• Communication: Able to listen effectively; respond clearly and directly, prepare clear, concise reports and records; use appropriate style, grammar, and tone in informational and formal business communications. 

• Organizational Ability: Capability to plan, organize and monitor activities according to priorities; can establish schedules, deadlines; able to coordinate resources toward fulfillment of desired objectives; capable of controlling and/or adapting to interruptions, changes, disorder without losing efficiency or composure. 

• Attention to detail/accuracy: Checks and verifies work; pays attention to details; follows up with others to ensure accuracy.

• Commitment to Quality: Able to emphasize the need to deliver quality services; can define standards for quality and evaluate processes and services against those standards.

• Working knowledge of ERP Systems and Microsoft Office 

• Beginning to intermediate level of Skyline product knowledge

• High School Diploma or equivalent.