Park Manager
Sky Zone Charleston Charleston, West Virginia

ABOUT US:
We are Sky Zone and we love our community! We offer a one-of-a-kind experience that brings fitness, fun and freedom to every guest. We are about laughter, memories and big celebrations!!! Sky Zone is the first ever indoor trampoline park and we have grown to be a entertainment destination spot for families, field trips, friends and corporate events! A big part of our success? We hire great people, treat them exceptionally well and reward them for their excellence: competitive pay and benefits as well as opportunities for growth. A place to build a career!

ABOUT THE PARK MANAGER:
The Park Manager at Sky Zone is an important leader on the management team. In coordination with other members of the management team, this position is responsible for ensuring all elements of Park Safety, Team Member Training and Development, Facility Maintenance and Achieving Sales Results. Computer hardware and networking knowledge a plus.

ABOUT YOU:
You excel at taking on new challenges, problem-solving, and managing multiple priorities while being confident, enthusiastic and innovative. You are fast-paced, with a strong sense of urgency. You are extroverted, persuasive, and can influence others to collaborative action in order to meet goals. You love exceeding your goals and can take calculated risks in achieving this!

JOB SUMMARY:
The focus of this job is on achieving results which are aligned with the organization and its strategic goals. Self-assurance and confidence are necessary to drive results while constantly problem-solving and engaging the commitment of others. The work emphasizes effective systems that achieve results through and with people. Initiative, with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives. Because environmental and organizational conditions change rapidly, the work involves innovation and creativity in generating ideas for quick response. Decision-making is focused on implementing practical, timely solutions. The job requires getting things done quickly and handling a variety of activities. A leadership style that is firm and goal oriented, and yet motivates, trains, and engages others in an enthusiastic way is important. The emphasis on building rapport and relationships with individuals faster than average, the ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical. The scope of the job may require effective delegation to proven people but with responsibility for follow up and accountability for timely results. While the job requires the ability to act independently, a sense of urgency and the confidence to handle a variety of challenges, a full commitment to the success of the business and high standards of achievement are expected for this position. The job environment is flexible, constantly changing and provides growth opportunity, recognition and reward for the achievement of business results.

Job Characteristics and Responsibilities

• Develop effective methods of improving company's operations
• Maintain vendor relations with periodic review of inventory pricing with aggressive efforts to control costs
• Inventory management, responsible for placing orders, maintaining par levels
• Safety & risk management: forms execution, maintain all related files, advocate for guest safety
• Train team on safety protocols, and best practices
• Manage facility and equipment inspections and oversee maintenance crew
• Coordinate with IT for all proper maintenance of systems
• Assist with Program Development through collaborative efforts with management team
• On-boarding new team members to company policies and procedures
• Ongoing coaching & developing team members, ensuring knowledge of products, programs, promotions
• Adopt, maintain and enforce company standards, policies and procedures including but not limited to, waiver policy, court rules, food safety, as well as all federal, state and local regulations and compliance.
• Ensuring adequate labor while aggressively controlling costs
• Handling and resolving guest complaints
• Enforce corporate standards and ensure all regulatory compliance standards are met such as with Health Department, OSHA, Department of Labor and other regulatory agencies
• Team culture leader, motivate and drive culture to create sales results
• Ensuring WOW Guest Experience, with ability to resolve Guest service issues with discretion and professionalism
• Provide an outstanding customer experience in a high energy environment
• Representing the company to customers as well as the public
• Cash handling, prepare scheduled daily deposits
• Manage the day-to-day operations of the company, including opening and closing procedures including cash reconciliation and preparing daily deposits

Education

• Bachelor's Degree (Business Administration, Management or closely related field)

Qualifications

• Previous managerial / supervisory experience, preferably in hospitality or entertainment industry
• Previous customer service experience
• Able to work nights and weekend
• Previous experience in a guest-facing environment
• Previous management experience with new-to-the workforce staff
• Maintain Food Handlers Certification; Management Certification required within 1 year

Core Competencies

• Lives the Sky Zone Core Values: Make it Fun, Keep it Safe, Be Healthy, Do Good and Deliver WoW
• Entrepreneurial mindset
• Coaches and develops people
• Results oriented
• Holds self and others to high standards
• Is passionate about and involved in the community
• Displays a WoW personality

Skills

• Great leadership ability
• Ability to recognize areas of operational improvement
• Ability to recognize inefficiencies/deficiencies and make suggestions for correction
• Ability to listen, understand and adequately address both customer and team member concerns
• Adapts easily to changing environment
• Excellent communication skills
• Excellent multitasker
• Well organized
• Works well with others
• Works well independently
• Self motivated / takes initiative
• Able to supervise and motivate a team and enforce rules & regulations
• Ability to perform tasks in a timely manner with accurate results
• Ability to consistently meet or exceed goals

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 38 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• supervisory/management: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person