Qualifications Should have a minimum of 2 years operations and maintenance experience with Nortel PBX systems.
Should have a minimum of 2 years operations and maintenance experience with Enterprise Avaya Systems along with certifications.
Proficient in Installation/programming/maintaining telephones, modems, faxes, and other SIP, digital and analog telecommunication devices, respond to telecommunications service requests and trouble reports, and perform directory and service request database management.
Ability to perform maintenance analysis and troubleshooting on legacy systems and associated peripheral equipment Responsibilities Support for MAC’s, Help Desk, and Onsite Service and Support
Program and install Nortel/Avaya telephone instruments and shall be knowledgeable in the installation of Voice over IP (VOIP) telephones.
Maintain service request/trouble tickets and update all service requests/trouble tickets with action taken. Also maintain electronic copies of all service requests/trouble tickets, maintain cable records, documenting all cross connects, terminations and terminal equipment.
Perform other job-related duties as assigned
Must have a Secret Clearance Resource shall attend all customer provided training for safety and security.