Title: UC/VoIP Technician III Location: Washington, D.C. Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph Job Details: * Manager VTC scheduling and provide live event support * Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices * Operate and manage equipment for presentations, sound, lighting and audio/video conferencing * Create and manage user accounts * Develop SOP's for utilization of conference center equipment * Escalate IT issues to Tier III when needed * Provide workstation (thick and thin client), VoIP device, and voice and video conference support * Manage hardware in all stages including unpacking and setup of end user devices * Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies * Install application software on end-user device workstations via scripted install packages * Inventory management of UC deployed software and end user devices * Provide user education and training in basic hardware and software functions * Create and maintain documentation and SOPs to train new employees * Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests * Identify and execute process improvements and other enhancements that improve operational efficiency Requirements: * Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree * Minimum of six (6) years of relevant experience in addition to education level * Must possess current DoD 8570 IAT II or IAM II certification * Experience working in a DoD or IC environment desired * Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph Equal Opportunity Employer/Veteran/Disabled