Assistant Clinic Manager (ACM)

Location:  27 Boylston Șt, Chestnut Hill, MA

Job Type: Full-time

Salary: $65,000-$68,000 ( quarterly bonus potential)

Schedule/Availability: Clinic Operating Hours (as posted on website *subject to change) including mall holiday extended hours and weekend availability.

Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.

Physical Requirements & Environmental Conditions:

• This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.
• Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs.
• Frequently talking and listening to clients in person and on phone.
• Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices.
• Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus.

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About This Exciting Role:

Skin Laundry is growing & glowing! We have multiple new clinics opening across the US! We're looking for laser focused Assistant Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics. As Assistant Clinic Manager, you’re a key team member who inspires and leads by example. You will partner directly with the Clinic Manager to support all aspects of successful sales & retention strategies, customer service-related initiatives, and clinic operations. You will help ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As an ACM you are a caring leader and must have the ability to make informed decisions, solve problems thoughtfully, and effectively lead the store when the Clinic Manager is not present.

Reports To: Clinic Manager

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Responsibilities Include:

Sales & Retention

-Create curated client experiences

-Present & promote customized laser facials best suited for current and perspective clients’ personal skincare needs. 

-Discuss the importance or the skin care protocols & products suggested by the medical team.

-Establishes and maintain effective client retention processes.

-Celebrate the success of the clients' results.

Financial Accountability

-Partners with Clinic Manager in meeting & exceeding revenue goals set for clinic.

-Use KPIs and propose action plans to elevate client experience.

-Plan and operate within the approved budget.

-Adjust staffing levels according to policy and standards.

Supporting Store Operations Success

-Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.

-Assists with orientation, training, coaching, and developing staff members to understand and execute operational expectations.

-Establishes adequate staff to ensure timely patient visits.

-Strong communication skills, ability to multitask, and comfortability with computer/store systems.

Enhancing Skin Laundry Culture 

-Partner with clinic team to provide people-oriented, respectful & inclusive workplace of belonging.

-Respect and support all team members individuality, help provide an enjoyable clinic environment & opportunities for development and growth.

-Understand opportunities and support the team to meet personal & clinic business goals every day.

-Upholds organizational relationships with Skin Laundry’s “One-Team” Leadership Mentality.

Assists in the following:

-Posting work schedule for clinics

-Review and authorizes timecards & time-off requests

-Ensures established inventory standards for all supplies and equipment

-Problem solves challenges and communicates solutions to appropriate personnel and departments effectively

-Maintains a safe work environment

-Partners with Clinic Manager in developing staff

-Completes employee evaluations as needed

-Personnel Development

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About you:

• Ideally 1-2 years of management experience in a retail environment.
• Comfortable with selling in a high-volume retail clinic.
• You have a passion for accessible and inclusive skin care beauty for all skin types.
• You enjoy working 1:1 with clients.
• You rock the foundations with a proficiency of Retail Math, MS Office Suite, and Outlook.
• Exhibit exceptional customer service and outreach, while driving your clinic to the next level.
• You believe in creating an uplifting and positive company culture - one that fosters a true sense of belonging, valuing diversity, inclusivity, and equity.
• You enjoy working 1:1 with clients.
• You are driven, self-motivated, and hold yourself and others to exceptional standards.
• You are a able to influence others, possessing strong verbal and written communication skills.
• You love to collaborate with others and thrive in a team environment.
• You love to learn & continuously grow.

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Employee Benefits & Perks:

• Skin Laundry Complimentary Employee Treatment & Product Discount Program
• Vacation leave, sick leave, and 10 Paid holidays
• Parental Leave
• Health insurance - Medical, Dental, and Vision insurance options
• 401k
• Flexible Spending Accounts (FSA) - Health Care and Dependent Care
• Voluntary Term Life insurance for employee, spouse, and child(ren)
• Employee Assistance Program (EAP)
• Voluntary Accidental Death & Dismemberment (AD&D)
• Voluntary Commuter Benefits
• Voluntary Legal Benefits
• Voluntary Group Accident insurance
• Voluntary Critical Illness insurance
• Voluntary Hospital Indemnity insurance
• ADP LifeMart - discounted products, services, and experiences
• Calm App subscription

• 5 ways we redefine work & give back to YOU!

  We are committed to your growth

  You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work.

  Work/Life Harmony

  We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

  You will be led, not managed

  The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize or overlook.

  Speak Up Culture

  Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.

  We don’t hire jerks

  It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here.

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We love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry. Not sure you meet all the qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply 

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.