Date Posted:
2024-04-03
Country:
United States of America
Location:
MA105: BBN Headquarters 10 Moulton Street , Cambridge, MA, 02138 USA
Position Role Type:
Onsite
The Business Infrastructure (BI) Organization within RTX BBN Technologies is seeking a full-time End User Support intern to help support functional and engineering staff at BBN's Cambridge location. Primary responsibilities will include, but not be limited to laptop installation, configuration, maintenance, and documentation. The person in this position will need to maintain other IT assets, prepare equipment for reuse or disposal, and other IT systems support as needed.
At BBN, we offer an exciting and collaborative workplace. If you enjoy a collegial environment that emphasizes innovation, teamwork, and technical excellence, we'd like to hear from you!
The ideal candidate will have experience with desktop support and will be able to work independently with moderate to limited oversight. They will be configuring laptops and desktops with Windows 10, MacOS, and Linux to meet BBN standards. The End User Services is a fast-paced and nimble group. You should be able to learn and adapt to new technologies quickly and effectively. Flexibility and attention to detail essential to this teams' success.
What will you do?

• May perform installations, repairs, upgrades, backups, and other maintenance tasks
• May perform telephone installations and removals
• Setup of Audio/Visual equipment for conference rooms
• Troubleshoot a variety of software and hardware problems
• Solves moderately complex problems
• Will regularly maintain hardware and software asset inventory database

What will you need?

• Student currently pursuing Bachelor's or Master's degree in Information Technology or related field.
• Experience with Mac and PC hardware: laptops, desktops.

Desired Qualifications:

• Familiarity with MS Office Suite and Outlook
• Familiarity with Mac OS and familiarity with Linux OS
• Basic understanding of network principles (TCP/IP) and LAN/WAN
• Knowledge of networking essentials including common ports & protocols, DHCP, DNS, switching/routing, firewalls, etc...
• Familiarity with the use of Atlassian software products (e.g. Jira, Confluence, Bit Bucket

The salary range for this role is 37,000 USD - 82,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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