Job Description

• Install, modify, and make minor repairs to computer hardware, software, networks, and databases
• Resolve all assigned ITSD Tickets and provide support to Tier 1 escalations
• Maintain an SLA of 2 business days on all tickets for the business
• Maintain system functionality by testing computer components
• Provide feedback to the IT Ops Manager on customer-facing issues
• Consult with users to determine appropriate hardware and software needs, and assist in placing orders
• Maximize computer systems’ capabilities by studying technical applications and making recommendations
• Confirm program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
• Evaluate vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs before and after purchase
• Train users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages
• Keep up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies
• Prepare reference material for users by drafting operation instructions 
• Update the IT Knowledge base directory with new help items for troubleshooting 
• Other duties as assigned

Qualifications

• Associate degree or above in computer science, information systems, or related field 
• Prior experience working on a Helpdesk, in IT, or similar technical function 
• Experience working in ITIL driven ITSD
• Excellent problem-solving and troubleshooting skills
• Ability to communicate technical information in an accessible manner to non-technical employees
• A process-improvement mindset
• Software maintenance and testing capability
• Vendor relations skills
• Basic knowledge of networking principles and operating systems
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Customer-service focus
• Collaborative mindset
• Hands-on problem-solving ability

Additional Information

About the department:
Engineers take note: cutting edge technology is waiting for you! We don't buy, we primarily do it all ourselves: all core systems, whether in the area of car sharing, car rental, ride hailing and much more, are developed and operated by SIXT itself. Our technical scope ranges from cloud and on-site operations through agile software development. We rely on state-of-the-art frameworks and architectures and strive for a long-term technical approach. Exciting? Then apply now!

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!