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SIXT USA is looking for a Customer Experience Quality Manager in Texas or Colorado to support its Central Operations.
The Customer Experience Quality Manager’s primary responsibility is to support Operations in delivering excellent customer service. This is based on efficient process management and the implementation of internal and external standards. The position is based in Denver or Dallas and requires frequent travel within the defined region, including branch days at our Central region airports.
Responsibilities:
Salary: $60,000 - $70,000
About the department:
Global operations development is the central interface between the global SIXT station network and the SIXT campus in Pullach near Munich. The team's aim is to inspire customers by continuously identifying potential improvements and sustainably increasing efficiency of the rental process. Optimisation potential in the station network is identified through targeted analysis, benchmarking, and best practice exchanges, and implemented in cross-departmental and international projects. In addition to the planning, execution and implementation, there are regularly reviews to check the implementation and application of the measures through targeted control of the results.
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
Full Time
Consumer Services
$81k-105k (estimate)
04/20/2024
04/28/2024
sixt.com
HARTFORD, CT
3,000 - 7,500
1912
MICHAEL BLACK
$200M - $500M
Consumer Services
SIXT is a leading international provider of high-quality mobility services. With around 7,000 employees worldwide in 2020 and our products SIXT rent, SIXT share, SIXT ride and SIXT+ we offer a uniquely integrated mobility service across the fields of car rental, car sharing, ride hailing and car subscriptions. With just one app the SIXT App we offer our customers digital access to more than 205,000 vehicles and around 1.5 million connected drivers in approximately 110 countries worldwide. Besides its own range of vehicles, SIXT also integrates services from more than 1,500 mobility partners,... building a strategic, sustainable and future-proof alliance for mobility. Our employees, technological expertise, the courage to change and the will to grow we call it Wachstumswille have made SIXT what it is today: one of the most innovative, fastest growing and profitable mobility companies in the world generating revenues of over EUR 1.53 billion a year in 2020. A strong customer orientation makes it possible to offer flexible and limitless mobility solutions tailored to individual needs everywhere we operate.
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