Department: N/A
Division: Administration
Location: .Springfield
Job Category: Office Support
Overview:
Employees in this title typically are experienced receptionists that independently perform a variety of clerical duties in an out-patient clinic. (Functional Title: Clinic Receptionist-Advanced)
Salary: $15.50/hour
Departments with Current Vacancies:
Simmons Cancer Institute
Clinical Affairs
Family and Community Medicine
OBGYN
Pediatrics
Psychiatry
Healthcare Core
Surgery
POSITION DESCRIPTION
INCUMBENT: CSN:
PRESENT CLASSIFICATION: Medical Office Specialist DATE:
DEPARTMENT/DIVISION: Springfield Center for Family Medicine
UNIT: Clinical Operations
.FUNCTION
This position functions as the key administrative support in clinic who will maintain patient
clinical administration information. This position will help to ensure patient data is accurate
and up to date; coordinates with clinical teams to provide non-clinical assistance with
stocking and rooming patients; is responsible for ensuring accurate registration for efficient
referral processes; answers and routes phone calls appropriately; assist directing clinical
patient questions and complaints to appropriate clinical teams.
ORGANIZATIONAL RELATIONSHIP
This position reports to assigned clinic charge nurse who reports to the Nurse (RN)
Administrator of the clinic.
DUTIES AND RESPONSIBILITIES
The following information is intended to be representative of the work performed by
incumbent in this position and is not all-inclusive. The omission of a specific duty or
responsibility will not preclude it from the position if the work is similar, related, or a logical
extension of position responsibilities.
Demonstrates, by actions, commitment to the mission and the behavioral standards of SIU
School of Medicine. Provides excellent service to both internal and external customers
through collaboration and partnership; compassion and respect; integrity and accountability;
diversity and inclusion; as well as continuous learning and improvement.
60 % Patient Adm_inistration inSUnic
1. Trained and knowledgeable of scheduling application.
2. Serve as patient administration lead inside clinical areas.
3. Assists with answering, screening and routing patient clinical calls to appropriate
clinical team members.
4. Serves as the liaison between clinical teams and front desk reception to coordinate
clinical administration and tasks.
5. Organizes the clinical area medical documentation via fax and ensures are properly
routed to appropriate clinical teams or medical records for scanning,
6. Organizes letters and scripts requested by patients from providers and ensures proper
placement for patient pick-up.
7. Initiates and organizes new patient forms prior to appointments for clinical teams