Description

Together we inspire wellness.

Through hope & healing, Sinnissippi Centers strives to empower all to live their best lives.

We're looking to hire a full-time clerical staff member in our Freeport office. Our clerical staff greet clients, answer a busy multi-line switchboard, file medical records, monitor paperwork compliance and assist clinical staff with all aspects of excellent service to clients.

Objectives

• Coordinates patient appointments, check-in and check-out, and answers patient questions.
• Provides telephone support to patients, families and community members who call the behavioral health call center.
• Conducts initial screenings and assessments in person or over the phone to assess patient needs.
• Schedule and build appointments; keeping in mind scheduling guidelines and varied staffing schedules.
• Schedule patients as directed by Clinical coordinators and staff.
• Greet patients and families and provide information.
• Obtain accurate demographic, insurance, and care related information.
• Retrieves high volume of incoming calls, screens and directs to appropriate personnel or department.
• Collect and post payments, sliding scale payment calculations, and all monies due
• Verifies and/or updates personal information; address, insurance information, etc.
• Obtain required patient forms that need to be updated as needed.
• Maintains medical electronic records.
• Supports all clinic and clinical support areas of organization to include: Adult Treatment, Youth Treatment, Substance Use Treatment, Psychiatric, Specialized, Community Related and Crisis Services.
• Routes incoming, outgoing mail and correspondence, including e-mail and faxes.
• Maintains privacy of protected health information (PHI) in accordance with HIPAA.
• Performs other clerical duties as needed, such as scanning, filing, faxing, photocopying, and collating.

Requirements

• Clerical experience in a confidential setting
• Good keyboarding skills
• Excellent customer-focused attitude
• The desire and personality for working with the behavioral health population
• High school diploma or GED

Hours are primarily Monday-Friday 8:00-5:00 pm.

Pay: $16.13 per hour

Sinnissippi Centers offers a competitive benefits package and healthcare plan.

• Health, Dental, Vision insurance
• Employee assistance program
• Agency-provided Life insurance
• Supplemental Life Insurance
• Paid time off
• 401(k) Retirement plan with 50% - employer match
• Full-time position offers complete and competitive benefits package.

Equal Employment Opportunity

YOU are welcome here. At Sinnissippi Centers, we understand that each person is unique and rooted in their individual culture. We proudly believe that diversity, equity, and inclusiveness are vital to our mission, vision, and values and are important for healthy communities. Using evidence-based practices, our approach of trauma-informed care, driven by diversity, equity, and inclusion, creates a safe place where people are seen, heard, valued, empowered to succeed, and can proudly see themselves—as consumers, staff, and community members.

There is no room for prejudice or discrimination in our mission, vision, or values.

Our Vision: Through hope and healing, empowering all to live their best lives.

Our Values: Compassion, Empathy, Inclusion, Advocacy, Innovation and Humor.