Overview

Reporting to the NYC Sales Manager, the Sales Supervisor is responsible for assisting the Sales Manager in leading and managing the NYC sales organization. The Sales Supervisor is responsible for strategic input and execution resulting in achieving departmental sales growth objectives and for management of assigned account relationships dealing with related sales of commercial kitchen equipment, smallwares and supplies.

Responsibilities

• Effectively assist in the management of account managers and sales executives to maintain existing account base through effective long-term relationship development and ongoing customer support.

• Promote and demonstrate productive and positive customer relationships by ensuring friendly, professional, knowledgeable and responsive customer support (lead by example)

• Work with functional leadership to create and execute strategies to continually develop team member knowledge and skill set competency for all departmental processes, technology and tools, therefore maximizing departmental efficiency, accuracy and throughput. Work with departmental leadership to develop and implement performance metrics and manage to those standards

• Develop and maintain a thorough knowledge of the Company’s available products, pricing structures, and offers additional services as appropriate to assigned existing customers. Exhibit competency in ERP navigation, order entry and quotation processes and provide any backup as needed 

• Oversee the daily order entry process to ensure timely and accurate entry into Prelude ERP. Promote a “team support” environment and re-distribute or re-prioritize workload as necessary, taking into consideration corporate strategic priorities 

• Work cross-functionally across the organization to ensure on-time delivery at levels that meet or exceed customer expectations 

• Conduct weekly team meetings to share information important to the success of the department and the company; identify and publish action items with owners and ensure timely resolution 

• Proactively communicate with primary strategic account customers. Schedule and complete customer business reviews for account development and sales growth quarterly or as needed

• Participate in regularly scheduled divisional meetings with Sales manager to review customer retention and relationship activities, progress versus goals and status of key customer relationships

• Build relationships and increase company visibility through participation in Company-sponsored activities, trade shows and other similar activities where applicable
• Perform additional duties that may be assigned as necessitated by business demands

Ideal Candidate Will Possess the Following Skills and Abilities

Education / Experience: Bachelor’s Degree in Business, Marketing, Sales, or related field and/or 3 years of management experience in Sales, Operations or customer-facing role. Ideal candidate must possess a minimum of 3-year experience in a customer-facing role identifying and addressing customer needs

Competencies: Problem solving and critical thinking, cross-functional collaboration, excellent verbal & written communication skills, team building and coaching skills, time and resource management skills, and organizational skills

Other Requirements: Computer and software proficiency (Excel, Outlook, Word, PowerPoint, CRM, ERP), valid driver’s license