We are seeking a dedicated Move Management Assistant to join our dynamic team at Sunrise Moving & Packing. This role is pivotal in providing exceptional customer service and ensuring the smooth coordination of our clients' relocation processes. The ideal candidate will be a meticulous organizer, an effective communicator, and a problem solver who is passionate about helping people transition smoothly to their new homes or offices.

Key Responsibilities:

• Customer Service Excellence: Serve as the first point of contact for clients, answering phone calls and emails, addressing queries, and providing detailed information about our moving services.
• Scheduling and Coordination: Efficiently schedule moves according to client needs and company availability. Work closely with the operations team to ensure all details are communicated and any special requirements are met.
• Communication Management: Maintain clear, professional, and timely communication with clients and internal teams through email, phone, and potentially in-person meetings. Keep all stakeholders informed of schedules, changes, and updates.
• Documentation and Record Keeping: Accurately record all client interactions, bookings, and transactions. Ensure all move-related documents are properly managed and accessible.
• Issue Resolution: Promptly address and resolve any client concerns or issues that may arise before, during, or after the move, aiming to maintain high customer satisfaction.
• Support and Collaboration: Assist the sales and operations teams with administrative tasks, client follow-ups, and other duties as needed to support the overall efficiency of the moving process.

Qualifications:

• Proven experience in customer service, administration, or a similar role, preferably within the moving or logistics industry.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks and schedules effectively.
• Proficiency in office software (e.g., MS Office) and ability to learn company-specific software and tools.
• A team player with a positive attitude and the ability to work in a fast-paced environment.
• Detail-oriented with a proactive approach to problem-solving.

What We Offer

• Competitive salary with performance-based incentives.
• Commission payments on top of salary.
• A supportive and inclusive work environment.
• Opportunities for professional growth and development.
• Comprehensive training on our services and operational procedures.

Join us at Sunrise Moving and Packing and play a key role in providing our clients with a seamless moving experience. If you are a motivated individual looking for a rewarding position in move management, we would love to hear from you!