About SimpliSafe
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here.
Why are we hiring?
Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
What You'll Do
SimpliSafe is seeking a Network Engineer II to join our dynamic team. The Network Engineer II will be responsible for maintaining, and supporting our organization's network infrastructure while ensuring compliance with PCI and UL standards. This role requires a deep understanding of networking principles, protocols, and technologies, as well as hands-on experience with network hardware, software, and security measures. The ideal candidate will possess strong analytical skills, excellent problem-solving abilities, and a passion for staying up-to-date with the latest advancements in network technologies.
Primary responsibilities include:

• Provide problem analysis and all levels of technical support for onsite and remote staff.
• Onsite 3 days a week between two Richmond office locations.
• Monitor, support, and maintain the global enterprise network.
• Identify issues and concerns as well as respond to alarm conditions.
• Demonstrate strong communication and human relationship skills.
• Work with IT Staff and vendors on the timely resolution of IT-related issues.
• Responsible for acknowledging and addressing off-hour network issues.
• Entry-level wireless experience (Meraki preferred, Cisco, Aruba).
• Troubleshooting connections and collecting packet captures.
• Resolving network operation issues with the access and tools provided.
• Stay current on network operations (Routing, ISP paths, creating diagrams and documentation).
• Perform network upgrades and lifecycle management of hardware.
• Participate in design discussions.
• Manage firewall policies and optimize security following change management procedures and review (Palo Alto, Fortinet).
• Performing audits on host devices and IP addresses.
• Supporting the network environment by installing and configuring network systems.
• Programming switches, routers, and other network hardware (Cisco preferred, Meraki, Juniper)
• Supporting data communication components (ISPs).

What You'll Bring

• Bachelor's degree in Computer Science and/or CCNA preferred
• Understanding of Layer 1, 2, and 3 issues.
• Troubleshooting physical connections
• Tagged traffic, trunk, and access ports
• Layer 3 addressing and routing
• Excellent critical thinking and problem-solving skills.
• Up to 4 years of experience in the following areas:
• Local Area Networking equipment, cabling, and protocols including routers, switches, Spanning-Tree, DNS, DHCP, and TCP/IP
• Wide Area Networking equipment, including edge routers and firewalls
• Wireless LAN equipment and technologies including network switches, access points, etc. Cisco, Meraki, and Palo Alto are preferred.
• Schedule Monday - Friday with flexibility to respond to outages or support upgrades during off hours.

What Values You'll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.