You haven't searched anything yet.
We are looking for a Client Support Representative to help nurture long-term relationships with our clients and sales representatives. You will help resolve any issues that arise to ensure client satisfaction. In this role, you should be an excellent communicator who is able to grasp client needs with critical thinking skills to resolve them in a quick and efficient manner.
You will collaborate cross functionally with our Merchant Services Operations and Sales Support teams. You will help our existing clients and sales representatives which includes facilitating back-end updates, account changes, and general inquiries all while ensuring proper processes and procedures are followed appropriately. Expect to work in a team environment and independently.
You will be a key member of the Client Support team and will play a pivotal role in the organization to ensure requests are processed timely and ensuring the security of our clientele while maintaining strong professional relationships.
Responsibilities
· Maintaining KPI’s such as phone interactions, emails, and ticket response times.
Simpay is an Equal Opportunity Employer. Simpay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Employment with Simpay is "at-will." This means that if hired, you or the Company may terminate your employment at any time with or without notice or cause.
Full Time
$53k-70k (estimate)
01/16/2024
05/08/2024
alphacardservices.com
Feasterville Trevose, PA
100 - 200