Description

Assistant Store Manager

Position Summary :

The Assistant Store Manager provides leadership and direction to the store staff and successfully executes company strategies under the direction of the Store Manager.

The primary responsibilities of the Assistant Store Manager are to assist in maintaining optimal staffing levels, recruiting, hiring, educating, and motivating a team of brand advocates who in turn inspire the customer.

They are responsible for setting the example for customer engagement and selling for their team. They are responsible for maximizing store profitability by assisting in controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well-executed.

Key Responsibilities :

Sales and Profitability :

• Assists Store Manager with maximizing store sales to achieve goals by measuring and monitoring results against key targets.

Brand Experience / Customer Service :

• Ensures excellence in customer service in the store by modeling brand specific service standards, monitoring customer feedback, and responding to and addressing all customer concerns quickly.
• Ensures that store team is engaging with each customer to create an authentic brand experience.
• Supports store manager in building brand awareness through engaging customer interactions.
• Supports store marketing events and grows relationships in the community to generate brand awareness and drive traffic.

Training and Coaching Team :

• Educates staff on product and assortment to enhance selling and customer engagement.
• Provides relevant, timely information, coaching, and feedback that enables their success and growth.
• Executes training programs in partnership with the Store Manager.
• Assists in organizing and leading store staff meetings.
• Gives feedback to Store Manager on associate’s performance and helps set goals for the team.

Operations, Loss Prevention, and Safety :

• Ensures compliance and adherence to policies, processes, and procedures, standards and practices, and company directives.
• Assists with creating and managing the store schedules.
• Participates in Loss Prevention Audits, reviews results, and executes a plan to meet district and company shrink goals.
• Reacts quickly to all customer and associate injuries and partners with Store Manager and Human Resources.

Visual Merchandising :

• Implements floor-sets and merchandising directives.
• Leads the team on weekly visual merchandising changes.
• Ensures proper placement procedures are followed and communicates concerns directly to the Store Manager as needed.

Human Resource Management :

• Assist with recruiting and retaining high-performing associates that embody company values.
• Responsible for creating contests, activities, and incentives for associates in partnership with the Store Manager.
• Addresses performance issues in partnership with Store Manager.
• Ensures compliance with all HR / Payroll requirements according to established standards and practices including new hires, rehires, position changes, etc.
• Maintains the Open-Door Policy.

Store Culture :

• Models behavior that respects the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
• Continuously looks for ways to have the store be sustainable and recognizes the impact the store has on the environment.
• Embeds company purpose, mission, and values into team.
• Ensures each associate understands their impact in achieving Kontoor Brands’ strategic priorities.
• Creates a highly engaged, performance-driven culture.

Job Requirements :

• Minimum of two years of retail sales experience.
• Two years of supervisory experience preferred.
• Must be 18 years of age or older.
• Excellent communication, delegation, follow-up, and time-management skills.
• Proven ability to multi-task and direct activities at all levels.
• Proficient in Microsoft Office.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Proficient computer skills including e-mail, word processing, spreadsheets, and software programs.
• Open availability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.

Essential Functions :

• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Ability to stand during scheduled shifts for up to 8 hours.
• Walking and moving to assist customers, retrieve merchandise and recover the store.
• Lifting and carrying, ability to maneuver and / or lift up to 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push / pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and / or rearrange the store layout.
• Vision to accurately read labels, assist customers, and tasks that require attention to detail.
• Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color / size order.

Pay and Benefits :

• Compensation Range : $17.00-$23.00 / hour in all states except for New York and Colorado, the compensation range is $20-$25 / hour.
• 401(k) with company matching
• Health insurance
• Flexible spending account
• Dental insurance
• Vision insurance
• Family planning
• Menal health benefits
• Employee assistance program
• Life and AD&D insurance
• Employee discounts
• Flexible schedule
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement

Kontoor Brands is an Equal Opportunity Employer. EOE / AA / M / F / Vet / Disability

Last updated : 2024-05-12