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This role is responsible for facilitating end-to-end sales order fulfillment across all channels. The role will include supporting returns, transfers, drop ship programs, fraud monitoring tools, and other inventory transactions, with a particular focus on triaging and troubleshooting orders that are not following automated processes. The Order Management Associate will also serve as an internal resource for questions from sales channels related to open orders, stuck orders, inventory availability, and expected fulfillment, as well as support system changes and testing that help automate processes and launch new tools.
We offer competitive pay and a benefit package that includes: medical, dental, and vision coverage, employer paid life & disability, paid time off, 401k retirement plan with employer match, and tuition reimbursement assistance. Additionally we offer exclusive employee discounts on both our glass and pottery products and at our exquisite restaurant.
Primary Duties and Responsibilities:
Receive, process, and track customer orders, including completing any necessary troubleshooting to ensure all orders are fulfilled quickly and efficiently
Investigate and unblock orders that are not processed in an automated manner
Collaborate with Planning, Accounting, and Operations teams to source inventory for orders from the most efficient source and ensure orders are accurately tracked
Respond to internal inquiries on order status from various sales channels (retail, DTC/ecommerce, wholesale/corporate), as well as to occasional inquiries from external customers and industry partners
Contribute to process improvement and automation efforts by surfacing recurring issues and identifying root causes
Qualifications Required:
Qualifications Preferred:
Simon Pearce is committed to the policy of equal employment opportunity and to provide all employees with the work environment necessary to enable them to advance on merit as far as their talents and skills will take them, without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a protected class of veteran, or any other legally protected status.
Other
Durable Manufacturing
$52k-65k (estimate)
03/05/2024
06/02/2024
simonpearce.com
WINDSOR, VT
200 - 500
1971
CLAYTON ADAMS
$50M - $200M
Durable Manufacturing
Simon Pearce is the oldest, large American maker of handcrafted glass. Made from the finest materials using old-world techniques, Simon Pearce glass also has the durability for a lifetime of daily use. After apprenticing in the great glass houses of Europe and first starting his business in Kilkenny, Ireland, Simon Pearce moved to America in 1981 to pursue his dream of creating handcrafted glass using traditional techniques and the finest raw materials. From the beginning, his glass was designed for a lifetime of daily use. Exceptionally brilliant, the glass is classified as lead free crystal ...and uses a proprietary raw material formula. All glass is made in America by glassblowers who are trained through the Simon Pearce apprentice program. For nearly 40 years, Simon Pearce has remained true to these values. Our mission, The pursuit of handcrafted excellence is apparent in every function across the organization. In the restaurant, at retail, creative, or finance, we are dedicated to an environment that represents the same standards of our product: the highest quality yet welcoming and inclusive. Each of our employees exemplify our ideals of innovation, collaboration, customer focus and leadership.
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The job skills required for Order Management Associate include Order Management, Verbal Communication, Accounting, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be an Order Management Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Order Management Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Order Management Associate positions, which can be used as a reference in future career path planning. As an Order Management Associate, it can be promoted into senior positions as an Order Fulfillment Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Order Management Associate. You can explore the career advancement for an Order Management Associate below and select your interested title to get hiring information.