WHAT WE'RE LOOKING FOROur vision is to transform our customers engagement strategies by delivering best-in-class Technical Account Management services for Brazes most strategic customers. As the Director of Technical Account Management for the Americas region, you will lead a high performing team of Leaders and Senior team members, overseeing the regional performance against the teams strategic charter. You will be responsible for driving servicing and operational excellence, setting the vision and direction for the team, fostering innovation, and building a culture of continuous improvement and technical expertise across your region. Were looking for someone who is passionate about problem solving, building a winning team and function, and striving for excellence in a dynamic and fast-paced environment. Our customers are equally as passionate about our Technical Account Management services, and with your leadership we envision a future where we unlock even more value for our customers around the world.KEY RESPONSIBILITIESDevelop and implement regional forecasts and strategies aligned with broader department and company objectives.Manage regional financial performance, including budget planning and cost management, delivery against forecast, and execution of renewals strategies.Manage key relationships both internally and externally, driving strategic partnerships and customer satisfaction.Communicate effectively with all stakeholders, representing Braze and TAMs interests in complex customer escalations.Navigate complex business challenges, making high-stakes decisions based on foresight and data.Support and deliver the TAM sales motion and positioning, from deal qualification to collaborative Services pitching, right through to successful deal close.Oversee resource management for your region, including strategic hiring, talent development strategies and effective resource allocation.Ensure compliance with regulatory standards and Braze policies.WHAT YOU HAVEStrategic Planning and Execution - Can create, execute, and oversee long-term strategies that align with the department and company objectives.Executive Communication - Can effectively communicate with senior leadership and other key stakeholders across the business.Leadership & People Development - Recruits, motivates and develops a high-performing team of Technical Account Managers; Excels in coaching and mentoring, and is able foster an environment of continuous learning and adaptation to evolving customer needs and technology trends.Customer Success Mindset: Ensure the TAM team provides exceptional servicing and account management that drives high value creation for our customer base.Collaboration and Influence: Work closely with cross-functional teams, including Sales, Customer Success, Product & Engineering, to drive successful outcomes for customers and for TAMOperational Excellence: Optimize team workflows and processes for efficiency and effectiveness, implementing metrics and KPIs to measure team performance and customer success outcomes.This includes compliance oversight, ensuring adherence to regulatory and company standards, rules, and regulations, e.g., Services attestation/auditing.Financial Management - Able to manage budgets, deliver against a forecast, understand the financial implications of decisions, and identify efficiency and cost optimization opportunities.Resource Management - Able to effectively allocate resources based on the needs of the business, and manage workload across the team to optimize productivity.Experience:8 years of experience in technical account management, customer success, or a related field, with at least 3 years in a leadership role.A proven ability to recruit, retain, inspire, and develop top talent.Demonstrated ability to lead and inspire a team in a fast-paced, technology-driven environment.Strong technical acumen and the ability to translate complex technical concepts into actionable strategies.Excellent communication and interpersonal skills, with a proven track record of building strong relationships with key stakeholders at a senior leve, and managing customer escalations.An understanding of customer engagement platforms, digital marketing strategies, and the broader SaaS ecosystem.A background in technology or business through either a technical degree (e.g., in Computer Science, Business, Engineering, or a related field) or substantial career experience in technical roles.While a Masters degree in a relevant field can be beneficial, we equally value the depth of experience and the practical skills acquired through direct involvement in managing a team of client-facing roles, a strong track record of superior project management experience, and a successful track record in Customer Success.For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $161,500 and $170,000/year with an expected On Target Earnings (OTE) between $190,000 and $200,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company#J-18808-Ljbffr

by Jobble