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Job Summary:
Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.
Must be organized, capable of managing time wisely, and proficient, while supporting staff members by answering helpdesk phone calls, work internal helpdesk tickets submitted by staff members on daily basis, communicate with staff and complete helpdesk tickets in a timely manner.
Responsible for managing, troubleshooting, licensing, updating hardware and software assets on local machines.
This position will provide field support to include, but not limited to: Onsite troubleshooting through diagnostic techniques and pertinent questions and assist in the development and writing of technical documentation manuals.
Must have great customer service and problem-solving skills.
Must be able to pass an MVR for the purpose of driving a vehicle to perform the essential functions of the position and to support remote centers.
General Skills:
Qualifications:
Bachelor's degree in Computer Applications Computer Technology or related field OR
Associate's degree in Computer Applications Computer Technology or related field AND Three years of related experience.
Required: 5 Years
· Bachelor’s degree in computer applications, Computer Technology OR associate degree in computer applications, Computer Technology & 3 years exp
· Experience active directory, DNS, and DHCP
· Experience imaging and deploying laptops.
· Experience with troubleshooting network connectivity issues in both LAN and WAN environments
· Experience providing desktop/laptop computer hardware support.
· Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s
· Experience supporting remote workers and troubleshooting VPN and remote technology issues.
· Experience with BitLocker encryption, antivirus, and malware/spyware removal software
· Working knowledge of VMware ESXi, preferred.
· Working knowledge with Palo Alto Firewalls.
· Working knowledge with Mitel Telephony System, preferred.
This position offers the opportunity to work in a dynamic environment where your technical skills will be put to good use. If you are a problem-solver with excellent communication abilities and a passion for technology, we encourage you to apply for this role.
Job Type: Contract
Pay: $20.22 - $24.00 per hour
Expected hours: 40 per week
Schedule:
Work Location: In person
Contractor
$51k-63k (estimate)
04/29/2024
05/01/2024
The job skills required for Desktop Support include Troubleshooting, Customer Service, Technical Support, Problem Solving, Active Directory, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.