13 Front Desk Agent Jobs in Jackson, WY
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Silver Dollar Grill/ The Wort Hotel/ Million Dollar Cowboy Bar is Hiring a Front Desk Agent Near Jackson, WY
About us
www.worthotel.com
WORT HOTEL
JOB DESCRIPTION
Job Title: Front Desk Agent Date: 12/01/2021
Department: Guest Services
Reports to: Director of Guest Services
JOB SUMMARY
Provide the highest-level possible of guest relations and customer service to each guest throughout the property.
JOB DUTIES
Meet and exceed all guest expectations by utilizing the Good to Great to Gracious method
Promote unity and teamwork throughout the department and hotel.
Actively participate in all aspects of Front Desk operations, including assisting in check in, check out, reservations and problem solving, answering phones, etc.
Communicate with guests in a professional, courteous and helpful manner.
RESPONSIBILTY
- Tactically works with Sales, Engineering, Housekeeping and Food and Beverage to maximize guest satisfaction.
- Reviews, coordinates and oversees guest arrivals, VIP arrivals and departures.
- Assists with answering phones, taking reservations, guest requests and general inquiries.
- Completes daily checklists prior to punching out for the day.
- Keeps work area neat and clean at all times.
- Can master familiarity with the computer operating system as related to scope of position.
- Is educated and familiar with local and area recreational, dining, and cultural activities and attractions.
- Acts as an ambassador for the Wort Hotel to the local, regional, national and international community.
- Is aligned with the culture, values, goals and human resource programs of the Wort Hotel.
- Maintains a professional appearance and attitude at all times.
MINIMUM REQUIREMENTS
Requires a strong background of Customer Service experience.
Possesses excellent verbal and written communication skills.
Proven track record resolving guest problems and expediting solutions
Understands daily hotel operations and systems.
Always works and promotes team building skills.
Must read, write and speak the English language.
1
Job Type: Full-time
Pay: From $24.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 2 years (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: In person
Job Summary
Full Time
$28k-38k (estimate)
02/02/2024
02/13/2024
The job skills required for Front Desk Agent include Customer Service, Guest Service, Housekeeping, Problem Solving, Written Communication, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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