Position Overview:

We are seeking someone highly proficient in Shopify, motivated, and detail-oriented Customer Service Agent to join our team at Silly Farm Supplies, a leading Ecommerce retailer specializing in face paint and related supplies. The ideal candidate will play a crucial role in ensuring an exceptional customer experience by efficiently handling various tasks, including order processing, issue resolution, and general customer inquiries.

Responsibilities:

1. Customer Interaction:

- Answer incoming calls and respond to customer inquiries promptly and professionally.

- Assist customers in navigating the website, providing guidance on products, and resolving any issues.

2. Order Management:

- Process customer orders accurately and efficiently.

- Enter purchase orders into the system and ensure timely fulfillment.

- Assist in the fulfillment process as needed, ensuring orders are picked, packed, and shipped accurately.

3. Issue Resolution:

- Handle customer concerns, order issues, and returns with a positive and solution-oriented approach.

- Collaborate with other departments to resolve complex customer problems effectively.

4. Office Literacy:

- Proficient in Microsoft Word, Excel, and other basic office software.

- Familiarity with copiers, scanners, and other office equipment.

5. QuickBooks Knowledge:

- Basic knowledge of QuickBooks for tasks such as invoicing and basic financial transactions.

6. Multi-tasking:

- Wear multiple hats and adapt to different responsibilities as needed in a small business environment.

- Be a self-starter capable of taking initiative to address issues and improve processes.

- Open is small projects to improve website, improve processes, and prepare for special events and sales.

Qualifications:

- Knowledge of Shopify platform

- Previous experience in customer service, preferably in an Ecommerce or retail setting.

- Strong communication skills, both verbal and written.

- Detail-oriented with excellent organizational and time-management skills.

- Ability to work independently and collaboratively in a team environment.

- Familiarity with face paint products or the cosmetics industry is a plus.

If you are passionate about providing excellent customer service, thrive in a dynamic and fast-paced environment, and are excited about contributing to the success of a growing small business, we encourage you to apply.
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Job Types: Full-time, Part-time

Pay: $18.50 - $19.68 per hour

Expected hours: 20 – 36 per week

Benefits:

• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Application Question(s):

• Do you have experience with Shopify?
• Do you have experience with Face Paint , makeup, or art? Briefly describe your experience.

Ability to Commute:

• Davie, FL 33325 (Required)

Work Location: In person