Sikla USA Inc. is a subsidiary of the German- Austrian Sikla Group, a manufacturer of modular steelwork and pipe support systems for industrial steelwork solutions. From our Duluth (GA) office our team services the North American markets (USA and Canada), what includes engineering/ technical and logistical service to our partners, distributors and MEP customers, all associated with the Sikla range of products.

This role is open to US based candidates with an understanding of the US construction industry and with background in Customer Service roles (preferred). The CSE supports our sales, purchasing and engineering teams and is assisting in daily office needs and managing our company’s general administrative activities. CSE responsibilities include answering phone calls, processing sales orders and helping with customer enquiries.

• Handling incoming phone calls/ “gatekeeping”.
• Processing enquiries and quotations.
• Processing sales orders and re-stocking orders.
• Processing customer invoices.
• Assisting the field team with customer/order information.
• General office duties (e.g. data entry, filing, copying).
• Checking stock levels and processing stock levels information.
• Processing warehousing tasks.
• Stock movements – goods in, goods out.
• Processing logistic task (freight estimates, freight coordination, freight invoices etc.).
• Keeping customers informed about order/delivery status.
• Maintaining contact lists and general information in the ERP system.
• Preparation of regularly scheduled reports.
• Providing general support to visitors and guests.

• Excellent written and spoken American English communication skills.
• Good written and spoken German communication skills (preferred).
• Distinct reliability and commitment in internal and external communication.
• Working with office management systems, MS Office and office equipment (printers, copier etc.).
• Ability to work productively, efficiently, effectively with initiative and drive under tight timescales.
• Good self- organized and independent work in our Duluth (GA) office.
• Capable of prioritising tasks and multiple assignments.
• Good research skills and attention to detail.
• Proactivity and personal responsibility.
• Good attendance and punctuality.
• Willingness to work overtime and/ or flexible hours when required.
• Extremely good team worker demonstrating loyalty and commitment to both the organisation and its members.
• Opportunity to grow with the company.
• Profound knowledge of Microsoft Office and ERP Systems.
• MS Office skills for Outlook, Excel ( VB), Word, PowerPoint.
• 2- 3 years of experience of sales and office administration.

• Full time (40 hrs/week) and permanent.
• Working hours M-F, 8:00am – 5:00pm (1 hr. for break). 
• Location: Duluth 30096, Georgia.
• Work authorization: United States (required).
• Competitive salary dependent on qualification and experience.
• Optional supplemental pay (performance-based team bonus).
• Retirement Plan 401(k) with a partial company match payment.
• HI plan (health, dental, vision).
• PTO.
• FlexTime options (CompTime).