Description

Founded in 1974, Sihle Insurance Group is an established leader in the insurance industry built upon foundational principles including respect, excellent customer service, and a people first attitude. Sihle is one of the largest privately held agencies in Florida with the home office located in Altamonte Springs on the exact location the business began over 49 years ago with 9 additional office locations spread throughout Florida. Sihle Insurance is committed to continuing the legacy as a family-owned company well into the future as we take pride in serving our clients, the community, and our employees.

We are currently hiring for a Personal Insurance Account Manager to join our growing team in Altamonte Springs, FL!

Benefits for the Personal Insurance Service Account Manager:

• Reduced hour work week with full pay
• 401(k) matching
• Company paid health insurance
• Company paid dental insurance
• Company paid life insurance
• Vision insurance plus much more!
• Generous Paid time off – Holidays & PTO
• VTO (Volunteer Time off)
• 2 Hours/Month for appointments
• Competitive base salary
• Bonus incentive based on individual/agency performance

Requirements for the Personal Insurance Account Manager:

• Minimum of an Active Florida 4-40 (Customer Representative License), 2-20 (Property and Casualty License), or 20-44 (Personal Lines Agent)
• Ideal candidate with 3 years experience servicing Personal Lines Insurance Accounts
• Applied Epic experience is a plus
• Bilingual is a plus
• Ability to perform under pressure and work in a fast-paced environment
• Excellent verbal and written communication skills with prompt response times
• Knowledge of insurance products and their application to business
• Professional phone/office etiquette
• Maintains a cordial and professional relationship and has a strong service focus
• Ability to perform at a high volume with a high degree of accuracy
• Exceptional personal character, including a strong work ethic, positive attitude, and willingness to assist others.
• Ability to cross-sell to new and existing clients

Responsibilities for the Personal Insurance Account Manager:

• Manage an assigned personal lines insurance book of business
• Deliver amazing client service
• Ensure all productivity, quality, and service standards are met
• Implement client insurance policy administrative processes, including tracking, renewals, new policy set-up, online rating, invoicing, accounts receivables monitoring, audit and contract review, finance contact preparation, and policy review
• Maintain current, accurate data in the Applied Epic agency management system
• Develop and maintain positive, productive relationships with agents, leadership, and co-workers
• Provide high level, responsive customer service to clients