We are looking for an energetic, upbeat, and professional Lead Generation Specialist to join our growing team. This important contributor will play a critical role in the interaction between Sigora Home and its current and prospective customers. A customer-first mindset is a must-have. Success is measured through several different metrics that capture customer satisfaction, product knowledge, professionalism, and the ability to be quick and navigate change. The ideal candidate will be self-motivated, hardworking, team-oriented, and an excellent oral and written communicator.

Essential Duties and Responsibilities:

• Maintaining a positive and professional attitude towards customers at all times.
• Communicating with customers promptly through various channels.
• Acknowledging and resolving customer inquiries promptly.
• Knowledge of our products and ability to help schedule a solar consultation.

Essential Skills and Experience:

• Must be proficient with a computer, including Office 365, Microsoft Word, and One Drive.
• experience in a Call Center, Customer Service, or Telecommunications is a plus
• Ability to work in a fast-paced environment. multitask, set priorities, and manage time effectively.
• The ability to sit at a workstation for a long duration of time.
• Excellent skills in creating an exceptional customer experience, building rapport, adaptability to different personality types, and problem-solving capabilities.
• Enthusiastic and personable.
• Excellent interpersonal, verbal, and written communications skills.
• Self-motivated and the ability to function independently.
• Detailed oriented with strong organizational skills.

Technical and Office Requirements:

• Must have high-speed internet 
• Must have a quiet workspace free from noise and distractions